Brittani Abrego
Customer service specialist
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About
Goal-oriented and driven professional who thrives in fast-paced, challenging environments. Outgoing and charismatic with strong interpersonal skills, effective communication, and a collaborative leadership style. Known for setting realistic expectations and delivering results. Seeking to continue building management experience within a growth-focused organization that offers long-term advancement opportunities.
Experience
General Manager at Jimmy John's (2026-02 – Present)
- Led day-to-day operations for a high-volume Jimmy John's franchise, overseeing a team of 18 employees to ensure efficient, high-quality service.
- Implemented training programs that improved employee performance and customer satisfaction.
- Managed inventory and supply orders, optimizing costs and minimizing waste to increase profitability.
- Maintained rigorous food safety and cleanliness standards in compliance with health regulations.
- Developed and executed local marketing strategies that boosted store traffic and sales
- Resolved customer service issues quickly and effectively, enhancing overall customer experience and loyalty.
- Achieved monthly and quarterly sales goals consistently, driving store growth within a competitive market.
- Coordinated staff scheduling to maximize productivity while controlling labor costs.
Front End Supervisor at Sam's Club (2023-10 – 2025-10)
- Cash office
- Armored car
- Deposits
- Manage team and boost morale.
- run breaks and lunches
- customer service skills
Assistant Deli Manager/ Deli Manager at Hugos Family Marketplace (2015-06 – 2021-11)
- Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
- Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
- Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
- Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
Education
High school diploma – Kentwood High School (2005-09 – 2009-06)
High school diploma or GED