Assistant store manager, operations
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Experience Manager with a background of 12 years of Leadership experience in the retail industry and a total of 15 years of Retail Experience. Skilled in Sales, Safety, Training, Mentoring, Communication and Complex Issue Resolution. In current role, directly responsible for driving and delivering quality results in employee and customer satisfaction while meeting/exceeding company expectations of HR practices, audits, compliance processes, and driving positive outcomes for the company.
Assistant Store Manager, Operations - Best Buy
(2021-01)
Lead team of 60 associates (20 direct reports) responsible for delivering efficient and effective customer experiences. Meticulous attention to In-Store pickup, checkout, lost prevention/asset protection, inventory control, returns/exchanges/trade-ins, recycling, supplies, hiring and safety. Delivering quality results around merchandising, product protection standards, all store schedules, hiring, margin erosion, labor and productivity.
Collaborate with field management to optimize processes, resolve any issues regarding installations of home delivery/installation. Outstanding time management and organizational skills to ensure planning and completion of special projects such as Black Friday, Holiday Prep, Annual Physical Inventory and Iconic Launches. Accountability to adhering to company SOP and meeting company goals.
Speciality Sales Manager, Connections - Best Buy
(2013-01 - 2021-12)
Lead team of 15 associates responsible for world-class customer experience as the destination and authority for technology products and services. Embraced continuous positive outcomes of key sales indicators within my respective departments in support of Revenue, Margin, Memberships, PMR, NPS and NOP goals. Integrated partnerships and 3rd party vendors to support sales, training, and customer facing initiatives to ensure seamless experience unmatched by competitors.
Being able to make crucial and accurate decisions under high pressure to best support company metrics and customer satisfaction.
Mobile Sales Lead - Best Buy
(2011-01 - 2013-12)
Responsible for in-depth vendor, product and sales training for newly hired associates. Building and maintaining Vendor Partnerships. Creating weekly schedules while adhering to company guidelines and traffic projections. Developing sales strategies and expectations to meet daily, weekly and monthly targets broken down by employee per hour. Supporting the Management team in merchandising tasks, cleanliness, organization, inventory levels and customer engagement.
Bachelors Degree - Psychology - Ashford University (2009-01 - 2011-12)
Associate of Arts - Scott Community College & University of Wisconsin - Platteville (2007-01 - 2009-12)
