Freight forwarder at RCBReliable llc. (2019-07 – Present)
- Utilized load boards for efficient freight management.
- Managed BOL (Bill of Lading) processes.
- Leveraged QuickBooks for financial tracking.
- Employed Salesforce for customer relationship management and sales.
- Cultivated and maintained strong client relations.
- Oversaw client management initiatives.
- Operated load portals for shipment visibility.
- Drove client procurement through strategic sales efforts.
- Executed sales strategies to expand customer base.
- Implemented marketing campaigns to enhance brand presence.
- Spearheaded business development initiatives.
- Conducted B2B sales to secure new accounts.
- Established and nurtured transportation relationships.
- Managed CRM (Customer Relationship Management) systems.
- Oversaw logistics operations, ensuring smooth transportation flow.
- Organized and maintained client accounts with meticulous attention to detail.
- Processed RFQs (Request for Quotations) and provided quotes.
- Delivered exceptional customer service to a diverse clientele.
- Generated comprehensive reports on operational performance and sales metrics.
Logistics and dispatch at Amazon (2021-11 – 2024-07)
- Managed L1 support operations, ensuring seamless workflow.
- Utilized Amazon's internal Salesforce platform for sales and customer interactions.
- Collaborated effectively with various Amazon teams to optimize operations.
- Handled BOL (Bill of Lading) documentation and verification.
- Oversaw shipping and receiving processes, ensuring accuracy and efficiency.
- Provided transportation consultation to internal stakeholders.
- Facilitated clear and consistent interdepartmental communication regarding load status.
- Monitored and tracked loads to ensure timely delivery.
- Leveraged load boards for optimizing shipping routes and carrier selection.
- Compiled and presented detailed operational reports.
Contractor / Contracted Store manager at RNR Reliable Remodeling Services LLC. (2019-06 – 2021-09)
- Managed customer financing through Synchrony.
- Handled bookkeeping using QuickBooks.
- Utilized Stack CT for project take-offs and estimations.
- Employed iSQFT program for new commercial job procurement.
- Organized and managed client accounts and profiles.
- Maintained inventory of samples and managed pricing.
- Submitted billing statements accurately and on time.
- Generated detailed operational and financial reports.
- Oversaw purchasing, shipping, and receiving functions.
- Cultivated and maintained strong vendor relations.
- Provided sales and customer service support.
- Scheduled client quotes and installation appointments.
- Coordinated equipment rentals.
- Managed store opening, closing, and cleaning procedures.
- Handled logistics for materials and personnel.
small business developer / Dog Walker and Pet Sitter at Freelance (2017-10 – 2024-04)
- Established a brand centered on excellence and client satisfaction.
- Generated new client relationships through targeted marketing and referrals.
- Scheduled pet visits, field trips, and home stays.
- Organized client accounts and profiles for efficient management.
- Submitted billing statements promptly and accurately.
- Managed company expenses and maintained financial records.
Contracted Inspector at FEMA (2017-09 – 2019-02)
- Scheduled timely inspections with applicants to assess damage.
- Executed daily calls to coordinate with applicants and team members.
- Inspected applicant homes, meticulously documenting findings.
- Transcribed detailed inspection records using an inspector tablet.
- Submitted inspection records for review and processing.
- Prepared and submitted expense reports for fieldwork.
- Organized housing arrangements and managed expenses for field assignments.
Real Estate Photographer at Freelance (2014-01 – 2017)
- Scheduled photography appointments with real estate agents and homeowners.
- Coordinated meetings with clients to understand their specific needs.
- Developed a brand recognized for excellence, proficiency, and customer satisfaction.
- Edited and enhanced photos for marketing materials, websites, and social media platforms.
- Executed high-quality home photography and virtual staging videos onsite.
- Managed client billing and payment processing.
Guide & Owner at Houston Bike Tours (2013-01 – 2015-02)
- Led engaging group bike tours across 8 distinct historical routes in Houston.
- Arranged and scheduled client tours, ensuring optimal group flow.
- Executed weekly and daily equipment maintenance to ensure safety and functionality.
- Delivered historically accurate tour trivia and narratives to enhance the client experience.
- Maintained and updated the company website with current information and tour details.
- Managed all business expenses and financial operations.
- Procured payments for services rendered, maintaining accurate financial records.
- Arranged company expenses and account records for financial oversight.
- Implemented marketing strategies to increase tour bookings.
- Utilized QuickBooks for financial management.
- Recruited, hired, and trained new tour guides.
Sales Assistant at Coldwell Banker United, Griffin Realty & Associates (2013-08 – 2014-09)
- Organized and executed successful networking events to foster industry connections.
- Built and maintained company websites, ensuring professional online presence.
- Established and managed business email communications.
- Nurtured client relations through consistent follow-up, including 8 touches, client flyers, and monthly update letters.
- Developed innovative marketing presentations for clients.
- Constructed comprehensive business forms for new and current client packets.
- Arranged team-building events to enhance staff collaboration.
- Invented and defined the business brand and mission statement.
Outdoor extreme sports guide at Contractor for 5 different companies one of which was Nols (2009 – 2014)
Field tester at Marmot (2009 – Present)
Field tester at Patagonia (2009 – Present)
Field tester at Petzl (2009 – Present)
Field tester at Black diamond (2009 – Present)
Field tester at Sea to summit (2009 – Present)
Field tester at Mountain hardware (2009 – Present)
Field tester at Big agnes (2009 – Present)
