Shift Manager - Smoothie King - Gainesville, FL
(2026-01)
- Delegating tasks: Directing team members using corporate deployment maps to ensure all store stations and side work checklists are covered.
- Coaching and training: Onboarding new hires, providing feedback, and motivating team members to maintain high energy and meet sales goals.
- Problem solving: Managing customer complaints, troubleshooting equipment issues, and "thinking on your feet" under pressure.
- Enforcing policies: Ensuring all employees comply with corporate standards, uniform dress codes, and attendance rules.
- Cash handling: Managing cash registers, authorizing register functions (vids, refunds, or discounts), counting down drawers, and preparing bank deposits.
- Opening and closing: Executing strict store opening or closing procedures, locking up safely, and leaving the store prepared for the next shift.
- Inventory monitoring: Assisting with product ordering, logging inventory waste, and tracking retail supplement stocks.
- Upholding recipe integrity: Monitoring smoothie preparation to ensure correct ingredient proportions and consistent taste.
- Guest engagement: Greeting guests enthusiastically and helping them select smoothies or retail add-ons that match their personal health and fitness goals.
- Driving sales: Guiding team members on point-of-sale upselling techniques (such as enhancers or sizing up).
- Sanitation tracking: Enforcing local health codes and food-safe handling of fresh and frozen fruits, powders, and liquids.
- Cleanliness upkeep: Delegating and participating in regular cleaning routines, including blender sanitization, cooler wipe-downs, and restocking.
Litigation Legal Assistant - Avera & Smith, LLP - Gainesville, FL
(2025-12)
- Supports attorneys by preparing legal documents, such as Motions, Notices, and Proposed Orders, ensuring timely filings
- Organized and maintained physical and electronic files for efficient retrieval of important documents via Filevine
- Managed attorney calendars by scheduling appointments, court dates, and client meetings, improving workflow efficiency
- Coordinated logistics of depositions by liaising with opposing counsel, scheduling court reporters, and securing deposition locations
- Proofread legal documents for accuracy in formatting, grammar, and punctuation, reducing errors in filings
- Assisted in preparing and filing legal documents via the Florida E-Portal and EM-CMF, ensuring compliance with court requirements
Legal Assistant - Public Defenders Office - Jacksonville, FL
(2024-06 - 2025-11)
- Assisted attorneys in preparing legal documents, ensuring accuracy and timely submission
- Organized and maintained physical and electronic files for efficient retrieval of important documents
- Managed attorney calendars by scheduling appointments, court dates, and client meetings to optimize case preparation
- Coordinated logistics of depositions by scheduling court reporters and securing deposition locations
- Proofread legal documents for accuracy in formatting, grammar, and punctuation, minimizing filing errors
- Assisted in preparing and e-filing legal documents with courts, ensuring compliance with procedural requirements
General Manager - D&C Foods - Gainesville, FL
(2010-06 - 2024-03)
Directed restaurant management operations, policy implementation, quality assurance, and administrative duties across three fast-food restaurants of 50+ employees; led hiring and training initiatives to promote growth while maintaining optimal store performance.
- Maintain speed of service, order accuracy, and drive-thru efficiency standards
- Enforce strict health, sanitation, and food safety regulations, including ServSafe guidelines.
- Coordinate equipment maintenance and facility upkeep through preventative programs.
- Recruit, hire, onboard, and train team members, shift leads, and assistant managers.
- Create staff schedules to match labor targets and peak business hours.
- Coach employees, resolve workplace conflicts, and drive staff retention.
- Manage profit and loss (P&L) statements, operating budgets, and controllable costs.
- Control food, beverage, and labor cost percentages to maximize store profitability.
- Track inventory levels, handle vendor orders, and minimize product waste.
- Resolve customer complaints promptly and maintain a positive guest experience.
- Monitor customer feedback channels and build local store loyalty.
Shift Lead - D&C Foods - Gainesville, FL
(2007-08 - 2010-06)
Assisted with daily operations, including cash control, quality assurance, administrative duties, customer satisfaction, employee training, team building and maintaining optimal store performance
Team Member - D&C Foods - Gainesville, FL
(2004-07 - 2007-08)
- Ensured customer satisfaction by preparing food, maintaining food safety protocols, and collaborating with co-workers to achieve high standards of customer service
