Operations & Client Success Manager
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Dynamic and results-oriented management professional with 8+ years of experience driving growth across commercial lending, retail, hospitality, and administrative roles. I specialize in building high-performance teams, streamlining operations, and delivering world-class client experiences in both in-person and remote environments. With a strong foundation in business management and certifications in financial accounting, project leadership, and HR, I bring strategic insight and operational excellence to every role.
I'm passionate about empowering teams, optimizing workflows, and making a lasting impact through integrity-driven leadership.
I bring over 8 years of versatile experience in leadership roles across commercial lending, hospitality, retail, and administrative operations. My background includes managing high-performing teams, delivering exceptional customer service, and driving operational efficiency in both remote and fast-paced environments. Most recently, I worked as a Loan Broker, helping clients secure funding for rental properties while ensuring compliance and maintaining detailed financial records.
I hold a Bachelor’s Degree in Business Management from Penn Foster and an Associate Degree in English Literature and Creative Writing from Full Sail University. I have also earned multiple professional certifications, including Project Leadership & Management, Financial Accounting, and Modern Human Resource Management, which have strengthened my business, finance, and operational expertise.