Case Manager - Larimer County Human Services - Fort Collins, CO
(2022-01 - 2024-06)
- Managed a caseload of caregivers, amounting to 100+ clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Provided crisis intervention and emotional support to clients in challenging situations
- Assisted clients in navigating complex healthcare systems and accessing medical care
- Educated clients on available community resources related to housing, employment, education, etc
- Collaborated with legal professionals to ensure compliance with court orders or legal requirements
- Developed strong relationships with local service providers to enhance referral networks
- Participated in case conferences and team meetings to discuss client progress and treatment plans
- Implemented evidence-based practices into daily work routines for improved client outcomes
- Monitored program effectiveness through data collection, analysis, and reporting
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Demonstrated cultural sensitivity when working with diverse populations
- Liaised between clients/families/communities/agencies/organizations involved in the case management process
Case Aide - Larimer County Human Services, Options for Long Term Care - Fort Collins, CO
(2019-04 - 2022-01)
- Manages inbound and outbound calls demonstrating a person-centered philosophy for all individuals including, but not limited to; medical providers, individuals applying for services, state agencies and other internal and external customers
- Establishes effective collaboration, communication, and coordination among all responsible parties including but not limited to; Case Managers, Managers, LTC Medicaid Technicians, Office on Aging, Adult Protection and other County entities
- Utilizes resource materials, policies and procedures, handouts, databases, and training opportunities to provide information and referrals for all individuals as appropriate
- Communicates with individuals utilizing person-centered thinking and language through all aspects of care coordination
- Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities
- Maintains professional and ethical interactions and meets performance, quality, customer service, and coordination standards as assigned by the department management team
- Assists individuals and providers in understanding the complaint, grievance, and appeal process
- Navigates multiple databases and electronic records
- Communicates effectively on the phone, in-person and group settings
- Responsible for the client home modification process, overseeing project from start to completion
Children's Therapy Aide - Community Gatepath
(2017 - 2018)
- Transcribed clinical notes into database for therapists and created training material for new hires
- Assisted therapists with curriculum planning, classroom activities, and behavioral techniques
- Promoted language development through active play and learning
- Daily compliance with state and federal regulations in regards to client privacy
Program Lead - Hope Services
(2016 - 2017)
- Promoted to program lead from community support facilitator
- Assisted the Program Coordinator in scheduling, client intake, evaluations and service plans
- Served as a point of contact for clients, client families and staff to address all concerns
- Submitted client vocational hours into Vertex monthly and distributed paychecks
- Responsible for all petty cash
Cognitive Technician - NeuroInternational
(2015 - 2016)
- Successfully managed 20+ client caseload
- Designed and conducted individual cognitive therapy for clients with TBI (traumatic brain injury) under supervision of speech pathologist and neuropsychologist
- Documented and relayed progress of clients to family, therapy team and case manager
- Worked closely with speech, occupational, and physical therapists; acting as liaison between departments
- Coordinated therapeutic client outings (horseback riding, beach trips, etc.) and independently created/ran
- client groups (trivia, arts & crafts, social skills, Bingo, and cooking)
- Completed daily clinical notes
Program Coordinator - Josephine Herrick Project - New York, NY
(2012 - 2013)
- Expanded product development: created photo books of student work used as donation incentives
- Coordinated event volunteers and served as point of contact for donors, instructors and program leads
- Assisted in event planning for all exhibitions and auctions
- Maintained daily inventory records for all student photographic equipment
- Met with program directors and instructors on-site; documented and relayed program progress
- Researched, wrote and edited grant proposals, and sent thank you letters to donors and supporters
- Managed social media platforms, jhproject.org website, and historical archives for outreach/development
