Brittany Gray

Experienced customer service and administrative professional with 10+ years of experience with the United States Postal Service. Skilled in high-volume customer service, conflict resolution, data entry, document processing, case-file organization, and administrative support. Strong ability to manage multiple priorities, work effectively in team environments, and lead projects while maintaining accuracy and professionalism. Proficient with Microsoft Office, C360, and cloud-based systems.

Mailhandler / Customer Service / Call Center - United States Postal Service (USPS) - Detroit, MI

(2013-04)

• Provide professional customer service in high-volume environments while addressing customer questions, concerns, and service issues.
• Resolve customer conflicts and identify appropriate solutions while maintaining a professional and customer-focused approach.
• Support high-volume call center operations and handle customer inquiries efficiently and accurately.
• Organize and maintain case files and related documentation to support efficient case management.
• Perform accurate data entry and process documents according to established procedures.
• Utilize computer systems, C360, Microsoft Office, and cloud-based systems to document information and complete daily responsibilities.
• Manage multiple priorities while maintaining accuracy, organization, and attention to detail.
• Collaborate with team members to meet operational and customer service goals.
• Serve in team lead and project lead capacities, helping coordinate tasks and support successful project completion.
• Apply sales and customer service skills to identify customer needs and provide appropriate solutions.

College Coursework — Degree in Progress - Business Administration