Brittany Green

Resourceful Program Supervisor with extensive experience leading teams of caregivers and managing daily operations in healthcare and hospitality settings. Skilled in staff supervision, training, and individualized support, with a strong background in direct care, customer service, and community engagement. Proven ability to oversee programs, ensure regulatory compliance, and foster inclusive environments.

Program Supervisor - REM Iowa Community - Dubuque, IA

(2026-05)

• Facilitated implementation of Individual Service Plans (ISP) and executed administrative duties, improving staff efficiency through effective hiring, training, scheduling, and oversight.
• Supervised a team of Caregivers, enhancing quality of care and ensuring compliance with program standards for individuals served.
• Provided direct support to individuals, assisting with daily activities, medication administration, and personal care to promote independence and well-being.
• Increased community engagement by accompanying individuals on outings and providing transportation to work and activities, fostering social inclusion.

DSP (Direct Support Professional) - Hills and Dales Child Development Center - Dubuque, IA

(2025-02 - 2026-02)

• Supported individuals in achieving personal and developmental goals, including budgeting, nutrition, and community activities, resulting in improved independence.
• Built strong, trusting relationships as a mentor and advocate, enhancing client confidence and engagement.
• Took initiative daily by contributing ideas and dedication, positively impacting team morale and service quality.
• Assisted with daily living activities such as meal preparation, medication administration, personal care, and outings, ensuring client safety and comfort.
• Promoted inclusion by helping individuals engage with their communities and participate in favorite events, increasing social participation.

Assistant General Manager - Village Inn - Dubuque, IA

(2024-02 - 2025-03)

• Oversaw daily operations, managing staff and coordinating schedules to ensure efficient workflow and high service standards.
• Managed budgets effectively, optimizing resource allocation and reducing unnecessary expenses.
• Analyzed sales data to identify revenue growth opportunities and developed targeted marketing campaigns, increasing sales performance.
• Maintained accurate records of inventory, sales transactions, and other data using software systems, supporting informed business decisions.

Dual Operations Manager - Diamond Jo Casino, - Dubuque, IA

(2018-09 - 2024-03)

• Delivered efficient and courteous service to customers, consistently maintaining high satisfaction in a fast-paced environment.
• Demonstrated adaptability by managing multiple tasks and collaborating with coworkers to complete assignments on time.
• Provided coaching and feedback to staff on performance issues, implementing corrective action to improve team effectiveness.
• Analyzed table drop reports to identify areas for improvement, driving operational enhancements and revenue opportunities.
• Supervised dealers during high-volume periods, ensuring adherence to established rules and regulations for optimal game integrity.
• Developed and maintained positive working relationships with all levels of casino personnel, fostering a collaborative environment.
• Provided customers with an exciting and entertaining gaming experience, enhancing patron engagement and retention.
• Educated new players on game rules before play, promoting understanding and enjoyment for all participants.
• Developed strong communication and interpersonal skills while interacting with customers from diverse backgrounds.
• Maintained proper game pacing to maximize patron engagement and satisfaction.

CNA - Hawkeye Care Center - Dubuque, IA

(2017-02 - 2018-03)

• Provided daily living assistance, ensuring patient comfort and well-being through attentive care.
• Bathe, groomed, and walked patients, supporting hygiene and mobility for improved quality of life.
• Assisted patients with range of motion exercises, promoting physical health and rehabilitation.

CNA - Manor Care - Dubuque, IA

(2016-01 - 2017-02)

• Provided daily living assistance, ensuring patient comfort and well-being through attentive care.
• Bathe, groomed, and walked patients, supporting hygiene and mobility for improved quality of life.
• Assisted patients with range of motion exercises, promoting physical health and rehabilitation.

Manager - IHOP

(2014-06 - 2015-01)

• Oversaw daily front-of-house and back-of-house operations, ensuring smooth execution, high customer satisfaction, and consistent business profitability.

High school diploma or GED - Hempstead High School

Some college - Nursing - NICC

Hempstead High School (2014-03)

Northeast Iowa Community College