GROCERY PICK- UP CLERK at Kroger (2026-06 – Present)
- Navigate the store and personally select desired items to fulfill customer orders.
- Assemble and store orders in designated locations
- Deliver a positive and professional interaction with customers when completing payments, communicating with customers about changes or modifications to their order, and loading purchased items into vehicles.
- Walking, pushing, pulling, and lifting a minimum of four hours consistently with no assistance.
PRESCHOOL AIDE/ EARLY AND EXTENDED CARE WORKER at Concordia Lutheran School (2019-08 – 2025-03)
- Engaged in daily planning with homeroom teacher to improve classroom management practices.
- Managed educational supervision of preschoolers and first graders, ensuring quality instruction.
- Focused on children's safety by responding to emotional, physical, and social needs swiftly.
- Promoted active engagement through consistent developmental activities for young children.
- Set an example of positive behavior for all age groups as a role model.
- Implemented effective customer service techniques to address parental inquiries.
FAMILY CASE MANAGER- PERMANENCY at Department of Child Services (2015-07 – 2019-05)
- Counseled families on social needs and skills for children and parents.
- Completed case plans, risk assessments, and safety plans.
- Prepared pre-dispositional, dispositional, and progress reports for court submissions.
- Maintained comprehensive case files and developed briefing reports.
- Testified in Juvenile or Criminal Court regarding family needs and child welfare.
- Assessed safety risks to children, determining imminent danger levels.
- Executed child removals and placements in protective environments as warranted.
BOOKKEEPER/ CUSTOMER SERVICE CENTER at Kroger (2011-11 – 2015-08)
- Performed account balancing and reconciliation to uphold financial standards.
- Oversaw money inventory, effectively managing cash resources.
- Mediated disputes between customers and employees to sustain a constructive atmosphere.
- Communicated with management to develop strategies for increased efficiency and improved customer morale.
CHILD AND ADOLESCENT CASE MANAGER at Northeastern Center (2014-01 – 2014-04)
- Provided program services and training in activities of daily living and crisis intervention for adults and children diagnosed with serious mental illness.
- Developed comprehensive Recovery and Discharge Plans to support client transitions.
- Applied foundational knowledge of mental illness to inform treatment strategies.
INTERN at DeKalb County Probation (2013-08 – 2013-12)
- Observed evaluations conducted by other officers on client probation progress and challenges.
- Observed and assisted with statistical data for monthly, quarterly, and annual reports for the juvenile probation department.
- Conducted in-depth research for pre-sentence investigations and authored summary reports posted on INSPIRE.
CALL CENTER REPRESENTATIVE at Indiana University, Purdue University Fort Wayne (2012-06 – 2013-01)
- Efficiently resolved customer inquiries, boosting satisfaction and loyalty
- Collaborated with team members to streamline call handling, significantly reducing wait times.
- Managed high call volumes while delivering exceptional support and maintaining professionalism.
- Handled escalated calls, resolving complex issues to ensure client satisfaction.
- Mastered multiple software systems for effective navigation, enhancing efficiency and reducing hold times.
- Addressed inquiries promptly, contributing to improved overall customer satisfaction.
INTERN at Monroe County Correctional Facility (2011-01 – 2011-05)
- Managed custody and oversight of inmates in maximum security unit.
- Assisted with booking new inmates and processing their subsequent release.
