People Operations & HR Coordinator at Albertsons (2024-12 – Present)
- Manage end-to-end onboarding for 27+ new employees, coordinating Workday/Workbrain documentation, benefits enrollment, compliance requirements, and orientation activities while improving workforce readiness.
- Serve as the primary HR resource handling 50+ employee and customer interactions daily, resolving payroll questions, scheduling issues, policy interpretation, and HR escalations while maintaining a 95% satisfaction rating.
- Process payroll validations, timekeeping, and HR records through Workday/Workbrain while maintaining 87% compliance accuracy and reconciling approximately $60,000 in daily transactions.
- Support benefits administration, open enrollment, compliance documentation, and HR recordkeeping while maintaining audit readiness.
- Mentor new associates on HR procedures, workplace expectations, and operational policies, contributing to a 15% reduction in first-year turnover.
- Partner with leadership to improve employee experience, operational consistency, and HR service delivery.
Product Manager at Bridgecrest (2022-01 – 2024-10)
- Directed enterprise HR technology and operations initiatives aligning HR, Operations, Compliance, and Technology organizations across multiple strategic workstreams.
- Improved enterprise issue resolution by 50% through enhanced workflow management, stakeholder communication, and escalation processes.
- Reduced product development cycles by 20% by identifying workflow inefficiencies, compliance risks, and process gaps before implementation.
- Designed compliance solutions eliminating policy violations while strengthening operational controls and reducing organizational risk.
- Increased service delivery efficiency by 30% through vendor optimization and cross-functional collaboration.
- Developed business requirements, user stories, acceptance criteria, roadmaps, and stakeholder presentations supporting enterprise workforce technology.
Senior Product Manager – Online Pickup & Delivery at Walmart Inc. (2018-01 – 2022-01)
- Managed $5 million enterprise product portfolios supporting workforce automation and operational technology deployed across 1,500+ retail locations.
- Delivered 98% on-time project completion, improved customer satisfaction by 25%, reduced operational defects by 20%, and increased workforce engagement by 15%.
- Partnered with HR, Operations, and Technology leaders to enhance workforce systems supporting enterprise-scale operations.
- Presented strategic roadmaps, executive dashboards, and operational performance updates to senior leadership.
- Led enterprise process improvements supporting automation, fulfillment operations, and workforce productivity.
Project Leader at Walmart Inc. (2015-01 – 2017-12)
- Directed migration of 2.2 million associates to Walmart's new PTO program, coordinating enterprise-wide implementation across HR, Payroll, Operations, and Legal.
- Led development of a payroll management platform supporting 1,500+ employees, improving payroll transparency while reducing financial dependencies by $20 million.
- Maintained 100% operational uptime while proactively managing enterprise project risks across multiple initiatives.
- Delivered all enterprise projects within 90% of planned budgets through disciplined project governance and stakeholder management.
- Coordinated executive communications, risk management, compliance, and enterprise reporting.
Senior Project Specialist / Project Analyst at Walmart Inc. (2012-01 – 2014-12)
- Managed concurrent enterprise project portfolios ranging from $100K to $2M, supporting IT modernization and business transformation initiatives.
- Developed executive project documentation, governance plans, risk assessments, budgets, and implementation roadmaps.
- Supported Walmart's transition from Waterfall to Agile delivery, improving flexibility, delivery speed, and cross-functional collaboration.
- Coordinated vendor onboarding, resource planning, project scheduling, and executive communications.
- Delivered executive presentations supporting strategic decision-making and enterprise program governance.
