Senior Revenue Cycle Specialist at Option Care Health (2026-06 – Present)
- Manage healthcare revenue cycle operations to support accurate billing, reimbursement, and patient account management.
- Coordinate administrative and financial healthcare workflows while ensuring compliance and operational efficiency.
- Analyze documentation and claims processes to improve reimbursement accuracy and reduce administrative delays.
Senior Revenue Cycle Specialist at Option Care Health (2026-06 – 2026-06)
- Manage healthcare revenue cycle operations to support accurate billing, reimbursement, and patient account management.
- Coordinate administrative and financial healthcare workflows while ensuring compliance and operational efficiency.
- Analyze documentation and claims processes to improve reimbursement accuracy and reduce administrative delays.
Senior Patient Scheduler / Administrator at Option Care Health (2023-10 – 2026-06)
- Coordinated infusion scheduling operations while collaborating with management and intake teams.
- Educated patients and families regarding treatment plans, medication effects, and infusion scheduling.
- Managed referrals, insurance communication, and home health agency contracts.
- Created Excel tracking systems and reports supporting operational performance and workflow management.
Health Outreach Specialist at Aledade, Inc. (2025-10 – 2025-12)
- Maintained patient scheduling systems and coordinated urgent appointment requests.
- Collaborated with healthcare providers to improve continuity of care and patient outreach.
- Maintained HIPAA compliance and accurate electronic health record documentation.
Call Center Scheduler at Access Point Healthcare (2024-12 – 2025-07)
- Handled a high volume of inbound customer calls, averaging 150 calls per day
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
- Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance
- Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
Lead Scheduler Coordinator at Visiting Angels (2020-03 – 2021-08)
- Oversaw daily scheduling operations and supervised caregiver coordination.
- Processed referrals and collaborated with leadership teams to improve operational support.
