Program Specialist - University of Baltimore - Baltimore, MD
(2021-10)
- Evaluate operational transfer credit and support alliance agreements between Maryland community colleges and 4-year institutions.
- Audit course articulations via ARTSYS database and TES for higher education course catalogs
- Utilize PeopleSoft to create rules and pull reports related to student record discrepancies.
- Deliver weekly project status updates to Enrollment Management stakeholders, tracking deliverable progress and flagging blockers
Senior Support Advisor - Chamberlain University - Tyson's Corner, VA
(2018-08 - 2021-10)
- Generated student retention and accounts receivable reports for campus leadership decision-making
- Coordinated cross-functional initiatives across Admissions, Academic Affairs, Compliance, and Finance to resolve student escalations and process bottlenecks
- Supervised Federal Work Study Program operations, including recruiting, interviewing, and onboarding student workers per semester
- Drafted email responses to queries and complaints according to University guidelines
- Presented virtual tutorials for incoming students via Microsoft Teams and Zoom format
Program Associate - University of North Carolina - Charlotte, NC
- Reviewed non-resident applications and interpreted documentation to determine tuition residency eligibility under North Carolina state law
- Advised students about classification procedures and residency law and policies
- Reassessed tuition charges through monitoring daily reports in the department
- Assisted Institutional Research office in collection of student data
- Administered Continuity of Operations Plan (COOP) documentation and change control processes
Student Support Advisor - Chamberlain University - Arlington, VA
(2016-05 - 2017-09)
- Monitored student academic and financial milestones across the enrollment lifecycle, escalating at-risk cases to intervention teams
- Trained on Title IV programs, policies and procedures including institutional policies
- Presented at New Student Orientation self-service tools and online learning module
- Coordinated event planning and logistics for Student Government Association meetings and Dean's Reception, managing timelines and vendor deliverables
Enrollment Advisor - Connections Academy - Columbia, MD
(2014-02 - 2016-05)
- Prepared weekly student conversion reports and partnered with site staff to resolve regulatory documentation gaps, ensuring compliance with enrollment deadlines
- Ordered materials and reviewed inventory for student population
- Trained to identify potentially harmful circumstances and students that may benefit from evaluation services at the local level
- Trained new employees
