Customer Service Representative – Retirement, Healthcare, and Life insurance at Amalgamated employee life benefits (2025-10 – Present)
- Provided exceptional customer service to retirees, healthcare members, and policyholders by resolving inquiries related to retirement, medical, dental, and life insurance benefits.
- Assisted retirees with pension-related concerns, including pension payment status, missing or delayed pension checks, direct deposit updates, and account maintenance.
- Guided customers through completing and submitting required forms and documentation for retirement benefits, claims, and policy changes.
- Verified healthcare policy eligibility and active coverage status to ensure members had uninterrupted access to benefits.
- Educated members on medical and dental benefits, coverage details, plan provisions, and out-of-pocket responsibilities.
- Researched and resolved claim issues, including denied claims, claim status inquiries, and benefit payment discrepancies.
- Demonstrated empathy, professionalism, and problem-solving skills when assisting retirees and members with sensitive healthcare and financial matters. HIPPA
- Communicated effectively via Microsoft Teams and Outlook to coordinate with internal teams and keep customers informed.
- Built positive client relationships through exceptional service, active listening, and effective problem-solving while maintaining compliance with company and regulatory standards.
Sales Associate at PANDORA (2023-01 – Present)
- Being aware of current product launches and promotions, supports company initiatives.
- Achieve and exceed sales goals.
- Cultivate a solid customer/client base through customer engagement and build relationships.
- Re-stock packages to ensure an organized transaction.
- Exceeding sales goal and following protocol calls for transactions exceeding over 500$.
- Managed to carefully process returns and understand inventory.
- Making sure all cash being taken by customers were checked before entering the register, ensuring cash- in was all balanced with receipt.
- Picking up calls from customers about inventory or placing a hold on an item.
Cashier at Dicks Sporting Goods (2024-11 – 2025-07)
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to significant decrease in queue times by streamlining the checkout process.
- Enhanced customer loyalty by participating in rewards program enrollment.
Bank Teller at E. Armata Produce Terminal Market (2024-01 – 2025-01)
- Achieved financial accuracy by maintaining balanced cash drawers during overnight shifts.
- Handled significant cash amounts with precision, ensuring transaction error-free performance.
- Streamlined operations through adept time management practices.
- Provided exceptional customer service to address inquiries swiftly.
- Managed accounts receivable processes for prompt and correct data entry.
- Efficiently processed transactions in a busy terminal market environment.
- Safeguarded confidentiality of all bank records and customer transactions.
Topper at Just Salad (2021-09 – 2021-12)
- Ensured freshness of salad bar by restocking plates, utensils, and ingredients regularly.
- Prepared salad bar items ahead of peak hours for operational efficiency.
- Replaced outdated ingredients with fresh stock to enhance quality.
- Maintained cleanliness of service areas through regular spill cleanup and counter wiping.
- Followed strict safety protocols during food handling and equipment use.
- Implemented measures to avoid cross-contamination among food items.
- Developed customer relationships by proactively addressing questions and resolving issues.
