Brittany M

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Diligent

Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Empathetic Care

Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients.

Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details.

Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Caregiver at Beehive Homes Of Roswell (2018-09 – 2023-01)

• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
• Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Captioning Assistant at Communication Services For The Deaf (2017-08 – 2017-10)

• Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
• Enhanced customer satisfaction by providing timely and accurate captions for various media platforms.
• Collaborated with team members to ensure consistency in captioning style and formatting across projects.
• Maintained high-quality standards by consistently meeting or exceeding established performance metrics.

Customer Service Representative at Convergys (2017-01 – 2017-06)

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Driver at Velocity Medical Transportation (2016-10 – 2017-01)

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.

Driver, non Emergency Medical Transportation at Wecare Agency (2015-03 – 2015-12)

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Improved transportation efficiency by streamlining route planning and coordinating schedules.
• Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
• Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
• Taking clients to and from appointments.
• Some office skills.
• Managed the Roswell office for 2 weeks until finding new manager.
• Faxing
• Document scanning
• Power point
• Microsoft word
• Assisting dispatch with schedules.
• Deciding which car each employee would take each morning.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.

GED – Clovis Community College (2013-03 – 2013-03)