New Patient Care Coordinator - Generational Family Chiropractic - Hewitt, TX
(2025-09)
- Handled logistics of new patient interaction and orientation
- Answer phones, scheduling and rescheduling patients
- Learned and implemented new patient processes
- Detail orientated and highly organized
- Managed hard copy and electronic files
- Created and completed care plans
- Make confirmation calls
- Attended out of state seminars
- Managed online leads to book new appointments
- Set up weekend marketing events and mid week marketing lunches
- Coordinate office events
- Participated in marketing ads
Server - George's Restaurant Bar and Grill - Hewitt, TX
(2024-09 - 2025-09)
- Served customers with gracious customer service
- Food run from the kitchen and expedited food for presentable plates to tables
- Ability to host the front and sit customers by serving sections in order
- Served alcohol to age appropriate customers
- Comfortable with serving large parties
- Upselling and making higher sales for the day is always the main goal
- Being attentive to tables is always a priority
- Staying busy and finding work to do during slow hours
- Opened and closed restaurant with side work and working collaboratively as a team
Business Banking Associate - Border Bank - Baudette, MN
(2022-11 - 2024-06)
- Handled commercial and agricultural/farming loan processing
- Filed mortgages and worked with the Secretary of State of Minnesota for documents and liens
- Familiar with UCC's filings and CNS/assignment of indemnities
- Answered phone calls and served as the bank secretary/receptionist
- Followed the law guidelines for recording documents properly and putting together personal/agricultural/commercial financial statements for applicable customers
- Managed the front desk with clerical duties and weekly reports for updating customer's information and insurance/tax returns/financial statements/crop production plans/UCC terminations, etc.
- Familiar with uploading documents to 3 different programs within the bank's network
Deputy Clerk - City of Baudette - Baudette, MN
(2021-05 - 2022-03)
- Oversaw all utility billing for the city of Baudette, recording data within the internal database system and tracking and verifying accuracy of information to support bookkeeping efforts
- Reviewed month-end reports for utility usage and expenses, checking for any errors or discrepancies and quickly resolving any issues to ensure accurate records were maintained
- Managed the general and municipal accounts payable and receivable for city's liquor store establishments
- Communicated effectively with local residents to address and resolve any complaints or issues with utilities
- Assisted with filing and managing records systems for essential city documents, helping to ensure that documents were accurate and well organized to support ease of access and streamline workflow
- Attended all city council meetings and recorded detailed minutes for special projects and citizen proposals
Customer Service Representative - Caliber Collision Center - Silverthorne, CO
(2020-11 - 2021-04)
- Coordinated directly with customers, insurance agents, and towing companies to provide timely updates and information regarding vehicle repairs, helping enable operational effectiveness
- Communicated effectively with insurance companies, responding to inquiries about claims to ensure all necessary information was provided so repairs could be scheduled on time
- Supported exceptional customer experience by fielding incoming calls in a friendly and professional manner, answering all questions and concerns, and effectively redirecting calls to appropriate departments
- Processed all vehicle intake and payments from customers and insurance companies, cross-referencing payments with final invoices to verify accuracy
- Supported organizational workflow by providing necessary clerical and administrative assistance, including scheduling appointments for estimate generation and managing repair calendar
Management Assistant - Enterprise Rent-A-Car - Silverthorne, CO
(2018-02 - 2020-11)
Promoted to Management Assistant after successfully completing the 8-month intensive management trainee program and passing the mandatory management qualification interview.
- Provided direct customer service to new and existing clients, helping answer questions and address concerns to provide an exceptional experience and help the company improve revenue growth
- Built and maintained a strong, loyal client base by exercising professionalism, keen attention to client needs, and delivering upon requests in a timely manner
- Worked closely with insurance companies to assess damage to vehicles and process necessary repairs
- Entrusted with serving as acting manager of the Silverthorne branch at the onset of the Covid-19 pandemic, serving as the sole on-site employee and maintaining viability of the branch during a period of economic uncertainty
- Consistently recognized for achieving top five in sales performance within the San Diego region, as well as receiving exceptionally high scores in customer service feedback surveys
- Collaborated cross-functionally with various departments to develop a comprehensive understanding of all aspects of the business, including human resources and recruiting, marketing, sales, and customer service
