Brittany Ramsay

Project Manager | Product Manager |

Talent

Atlanta, FultonMember since January 23, 2025

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About

Hi, I’m Brittany Ramsay—thank you for visiting my profile!

🚀 I’m excited to share my journey and connect with individuals heading in the same direction.

With over 17 years of experience in customer experience, team leadership, and project coordination, I’m embarking on an exciting pivot into product management. This journey reflects my passion for creating impactful solutions and my commitment to driving meaningful change.

🔑 Key highlights from my career:

Led cross-functional teams to success, consistently meeting tight deadlines.
Streamlined workflows and optimized processes for greater operational efficiency.
Leveraged tools like Salesforce CRM, Slack, Asana, Jira, Trello, and Microsoft Office to foster collaboration and productivity.
Focused on enhancing the customer journey, turning challenges into opportunities.

🌟 Why product management?

After years of witnessing customer frustrations with AGI systems—like voice prompt phone trees and chatbots—I became driven to create better, more human-centered interactions. My experience in coordinating teams and analyzing workflows directly contributes to building ethical and effective AGI solutions.

Alongside this journey, I have built a creative platform under the name Jael R. Bakari, where I’ve performed comedy, authored books, and created content that connects with audiences. The skills I’ve developed as a storyteller, content manager, and creator have given me unique insights into user engagement, communication, and iterative development—critical components of effective product management.

A few ways these skills transfer to product management:

Storytelling: Crafting clear, compelling narratives to inspire action and communicate complex ideas.
Content Management: Organizing and overseeing the development of engaging, user-centered content.
Creativity and Innovation: Finding innovative ways to solve problems and enhance user experiences.

What’s next?

I’m committed to helping organizations turn challenges into opportunities through data-driven, customer-centric solutions. I’m eager to bring my skills, creativity, and problem-solving abilities to a dynamic product team.

❓ Are you facing challenges

Optimizing workflows
Enhancing user experiences
Streamlining product development

Let’s connect! I’m eager to collaborate on high-impact projects and contribute to a future-proof strategy.

Experience

PROFESSIONAL EXPERIENCE

CARMAX CEC | Customer Experience Consultant and Project Coordinator

Norcross, GA (Hybrid) | January 2021 – Present

Managed cross-departmental initiatives requiring precise coordination, resource allocation, and timeline adherence
Implemented process improvements that directly impacted operational efficiency and team performance
Delivered regular stakeholder updates through comprehensive reports and dashboards
Mentored team members, boosting customer satisfaction scores by 15% and contributing $300,000+ in monthly revenue

ENTERPRISE RENT-A-CAR | Customer Service Manager

Remote | July 2015 – July 2019

Led system upgrade transition projects, demonstrating ability to manage complex, multi-stage implementations
Coordinated resources across departments, ensuring seamless project execution and stakeholder satisfaction
Managed and coached 15-member team, driving 48% improvement in retention and performance

ENAGIC USA | Sales Strategy and Operations Analyst

Remote | July 2007 – July 2015

Developed and executed go-to-market strategies requiring detailed project planning and cross-functional collaboration
Optimized operational workflows to support large-scale product sales and revenue generation
Generated $398,000 in annual revenue through strategic communication and process optimization