Customer service at Walmart (2025-02 – Present)
- Customer Interaction: Greet, thank, and assist customers with questions, product information, and service needs.
- Returns and Refunds: Process customer returns, exchanges, and store credits efficiently.
- Financial Transactions: Operate POS systems, handle money, and process various payment types.
- Issue Resolution: Resolve customer complaints in a calm manner, escalating to management when necessary.
- Compliance: Maintain awareness of and follow, all safety, security, and company policies, including proper documentation.
- Service Desk Support: Maintain the cleanliness and organization of the service desk area.
Cashier at Family Dollar (2019 – 2019)
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and uses his or her name whenever possible.
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' order and handles the payment transaction, per standard practice.
Cashier at Food Lion (2019 – 2019)
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and uses his or her name whenever possible.
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' order and handles the payment transaction, per standard practice.
Environmental Attendant at Compass Group (2019 – 2019)
- Vacuum floors, dust, mop, clean restrooms, and restock paper and soap supplies.
- Sanitize restroom facilities and collect trash to ensure the building's occupants have a clean space.
- Return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
- Request maintenance orders to fix non-working equipment and address any room damage.
- Use cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness. Interact pleasantly with clients and patrons when performing daily duties.
- Provide deep cleaning services for areas in need of additional sanitation.
Call Center Representative at Teleperformance (2020 – 2021)
- Handle stressful and emotionally charged situations while maintaining a high level of customer service
- In high-stress situations, remain calm and be assertive when necessary
- Quickly and accurately summarize / paraphrase information that is heard.
- Display excellent interpersonal skills and ability to work collaboratively with all members of the team.
- Resolve customer complaints accurately and efficiently.
Call Center Representative at Advanced Call Center Technologies (2021 – 2022)
- Handle stressful and emotionally charged situations while maintaining a high level of customer service
- In high-stress situations, remain calm and be assertive when necessary
- Quickly and accurately summarize / paraphrase information that is heard.
- Display excellent interpersonal skills and ability to work collaboratively with all members of the team.
- Resolve customer complaints accurately and efficiently.
Delivery Driver at Gopuff (2021 – 2024)
- Safely drive and operate delivery vehicle at all times.
- Use handheld device for routing information, customer delivery information.
- Must be comfortable driving and working in varying weather conditions.
- Load and unload packages to be delivered
- Lift packages up to 50 lbs.
