Senior Technical Writer
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Technical writer with 10+ years of experience owning documentation strategy and delivering content for enterprise software platforms in regulated industries, including healthcare, financial services, and insurance. Known for translating complex technical concepts into clear, practical content that helps users get started quickly and adopt products with confidence. Proven success leading documentation initiatives as a sole writer while partnering closely with engineers, product managers, support teams, and business stakeholders in remote-first environments.
Technical Writer at Solera Health (2025-06 – 2026-06)
Served as the sole technical writer supporting multiple healthcare technology platforms, owning documentation strategy and delivery for developers, clients, partners, and internal teams.
• Centralized API and developer documentation using OpenAPI/Swagger specifications and Markdown-based publishing workflows, improving consistency, discoverability, and ease of use.
• Built documentation frameworks and content standards from the ground up for client, partner, and administrative web portals, creating a scalable foundation for future product growth.
• Partnered with product managers, engineers, legal teams, and operational stakeholders to gather requirements, validate technical accuracy, and ensure documentation remained aligned with evolving platform capabilities.
• Created and maintained API references, implementation guidance, user documentation, and internal knowledge resources supporting multiple software platforms.
• Led the ongoing management of the Digital Health Provider Manual, coordinating reviews across departments and improving organization, readability, and usability for end users.
• Translated complex technical workflows and business requirements into clear, actionable content for both technical and non-technical audiences.
• Drove documentation planning throughout the software development lifecycle to ensure content was available alongside product releases and enhancements.
Technical Communications & Release Coordinator at TruStage Compliance Solutions (2023-01 – 2025-01)
Promoted to expand ownership of documentation operations, release communications, and cross-functional coordination while retaining technical writing responsibilities.
• Transitioned documentation publishing to a web-based authoring platform, resulting in 100% on-time delivery of documentation updates across two software products.
• Developed streamlined release communication processes, including Microsoft Teams summaries and Confluence-based release resources, significantly reducing internal support inquiries.
• Managed software release communications and documentation deliverables for financial institution clients, partners, and internal stakeholders.
• Collaborated with engineering teams to document AWS cloud infrastructure and deployment processes, improving knowledge sharing and supporting CI/CD practices.
• Served as a liaison between product, development, operations, and business teams to coordinate release milestones, resolve documentation dependencies, and maintain delivery schedules.
• Enhanced client-facing knowledge base and partner portal content, making critical information easier to locate and consume.
• Worked closely with the application reliability team to communicate service disruptions, maintenance activities, and service-level expectations.
Technical Writer at TruStage Compliance Solutions (2018-12 – 2023-01)
Created and maintained technical documentation supporting enterprise software products, including online help systems, release notes, user guides, integration documentation, and process documentation.
• Partnered with subject matter experts, engineers, and product teams to research, validate, and publish accurate technical content for internal and external audiences.
• Migrated a legacy online help system to a modern content management platform, improving maintainability and positioning the product for future content growth.
• Authored new online help content for an additional software product, establishing documentation coverage for key workflows and features.
• Leveraged sandbox environments to test software functionality, validate documentation accuracy, and understand product behavior from an end-user perspective.
• Collaborated with an instructional designer to develop and deliver supply chain and release management training, including a successful lunch-and-learn attended by 50 employees.
• Redesigned weekly release meetings, increasing participant engagement while reducing meeting duration from 30–45 minutes to approximately 15 minutes.
• Consistently gathered and synthesized technical information from SMEs, delivering documentation that exceeded corporate communication standards.
Technical Writer at Vertafore (2017-05 – 2018-12)
Produced customer-facing documentation for insurance software products, including online help, release notes, installation guides, and user documentation.
• Worked closely with engineers, product teams, and business stakeholders to create accurate, user-focused technical content.
• Advocated for customer needs during sprint planning discussions, helping improve release readiness and product communication.
• Contributed to continuous improvement initiatives that strengthened documentation quality, consistency, and usability across products.
• Supported communication planning and content distribution strategies across multiple documentation channels.
Technical Writer (Contract) at Blue Medora (2016-07 – 2017-04)
Created technical documentation for infrastructure monitoring and integration software while developing expertise in developer-focused content and software systems.
• Collaborated with engineers and subject matter experts to create accurate, audience-focused technical documentation.
• Defined user personas and content requirements to improve relevance and usability for technical audiences.
• Configured management packs in VMware vRealize Operations environments to validate product behavior and documentation accuracy.
• Learned and applied shell commands and technical tooling to improve API documentation quality and strengthen developer understanding.
