Registered Behavior Technician - Cornerstone Behavioral Analysis - Miami
(2026-02)
- Delivered 1:1 ABA therapy to children with developmental disabilities across home, school, clinic, and community settings.
- Managed a multi-location caseload while maintaining consistent service quality and documentation compliance.
- Implemented individualized treatment and behavior intervention plans under BCBA supervision.
- Collected and analyzed behavioral data to track progress and support treatment adjustments.
- Applied evidence-based ABA strategies, including reinforcement, prompting, task analysis, and behavior reduction techniques.
- Collaborated with caregivers, educators, and multidisciplinary teams to promote skill generalization across environments.
Member Service Guide - Devoted Health - Remote
(2024-09 - 2026-01)
- Achieved first-call resolution on over 85% of member inquiries, thereby reducing repeat calls and enhancing member experience.
- Accurately documented all interactions utilizing Devoted Health's internal CRM, ensuring 100% compliance with HIPAA and internal policies.
- Managed an average of 30–60 inbound calls daily, delivering high-quality support to Medicare members concerning benefits, billing, and provider access.
- Provided exceptional customer service to Medicare members by effectively addressing benefit inquiries, resolving claims issues, and assisting with provider navigation.
- Handled high-volume inbound calls with empathy, professionalism, and efficiency.
- Maintained comprehensive knowledge of Medicare policies, Devoted Health plan details, and HIPAA compliance.
Registered Behavior Technician (RBT)/Paraprofessional - Private Family (Kendall Speech & Language Center) - Guatemala City, Guatemala
(2023-01 - 2023-06)
Resided in Guatemala for 6 months, providing 1:1 care for a child with childhood apraxia of speech in both school and home settings.
- Shadowed the child in school daily and continued therapeutic interventions post-school.
- Collaborated remotely with a BCBA, Speech-Language Pathologist, and Occupational Therapist to deliver a coordinated, evidence-based care plan.
- Applied ABA principles to target communication, emotional regulation, daily living skills, and behavior management.
- Supported academic learning in math, phonetics, and reading through the use of visual aids, routines, and multi-sensory methods.
- Maintained accurate data and session notes, communicating regularly with supervising clinicians and caregivers.
- Adapted interventions to fit bilingual, multicultural environments, demonstrating flexibility and cultural sensitivity.
Registered Behavioral Technician - Kendall Speech & Language Center - Miami
(2021-09 - 2024-09)
- Delivered ABA therapy to children with autism, effectively tailoring interventions to individual needs.
- Utilized charts and collected data on children's progress and abilities, ensuring accurate tracking.
- Gathered data on behavioral occurrences and conducted trials, such as discrimination tasks and verbal communication.
- Supervised and motivated patient participation in social, educational, and recreational activities.
- Employed alternative communication methods for non-verbal and low-verbal children, including PECS devices.
- Collaborated and communicated with parents and staff, assisting with training to enhance client care.
- Executed clinical assessments alongside various administrative duties.
- Worked alongside occupational, behavioral, and speech therapists to create and implement effective intervention plans.
Lead Office Administrator - Insurance Plus - Miami
(2018-05 - 2021-09)
- Managed front desk operations by warmly greeting clients, answering phones, and assisting with all inquiries.
- Supervised and trained administrative staff, significantly boosting productivity and accountability.
- Oversaw client inquiries, policy updates, and claims, ensuring superior service and satisfaction.
- Ensured meticulous handling of policy documentation and renewals, maintaining 100% compliance.
- Prepared reports and coordinated cross-departmental projects to support management decision-making.
- Efficiently managed office budgets, invoices, and vendor communications.
