Patient Access Supervisor at WellSpan York Hospital (2026-05 – Present)
Lead daily operations for the Patient Access department, ensuring efficient patient registration, scheduling, financial clearance, and regulatory compliance while maintaining exceptional patient experience standards.
- Direct day-to-day operations to ensure efficient departmental performance and service delivery.
- Supervise Patient Access team members, providing leadership, coaching, and performance management.
- Ensure accurate collection and documentation of demographic, insurance, and financial information.
- Collaborate with clinical, administrative, and revenue cycle teams to promote seamless patient registration and pre-service processes.
- Develop, revise, and implement departmental policies and procedures to support organizational standards and operational excellence.
- Lead employee engagement initiatives and recognize staff achievements to foster a positive workplace culture.
- Investigate patient concerns, service recovery opportunities, and departmental issues while implementing corrective actions when necessary.
- Oversee departmental reporting processes, resolve reconciliation discrepancies, and maintain data integrity.
- Manage departmental projects and process improvement initiatives designed to enhance efficiency and patient satisfaction.
- Support staff development through orientation, training, continuing education, and performance evaluations.
Staffing & Scheduling Coordinator at WellSpan Rehabilitation Hospital (2025-05 – 2026-05)
Managed workforce scheduling operations supporting more than 200 employees while ensuring compliance with staffing requirements and organizational policies.
- Coordinated staffing schedules and timekeeping functions for a workforce exceeding 200 employees.
- Ensured adherence to staffing policies and organizational workforce standards.
- Identified opportunities to improve scheduling efficiency and workflow effectiveness.
- Assisted in the development and implementation of updated staffing and scheduling procedures.
- Analyzed staffing needs and adjusted schedules to support patient care demands and operational objectives.
Referral Specialist I at WellSpan Referral Center (2023-06 – 2025-05)
Facilitated specialty referral coordination and insurance authorization processes while ensuring exceptional customer service and continuity of patient care.
- Coordinated specialty appointments and referrals, ensuring accurate processing and documentation.
- Managed insurance referral and authorization requests for diagnostic testing, medications, durable medical equipment, and genetic testing.
- Collaborated with insurance providers and clinical teams to obtain required authorizations and resolve coverage issues.
- Maintained accurate referral records within Epic EHR.
- Ensured compliance with privacy regulations and confidentiality standards.
- Delivered outstanding service to patients, providers, and internal stakeholders while promoting teamwork and operational excellence.
Physician Office Supervisor at WellSpan Urogynecology & Pelvic Reconstruction and Midlife Services (2021-10 – 2023-06)
Oversaw daily clinic operations while partnering with physicians and practice leadership to improve efficiency, patient satisfaction, and organizational performance.
- Directed daily site operations to ensure exceptional patient experiences and efficient clinical workflows.
- Collaborated with leadership and providers to improve operational performance, quality outcomes, and patient safety initiatives.
- Managed staff scheduling, payroll functions, and workforce planning activities.
- Assisted with recruitment, onboarding, performance evaluations, and staff development.
- Supported budget management efforts through expense monitoring and cost containment initiatives.
- Coordinated purchasing and vendor relationships for medical, pharmaceutical, and office supplies.
- Investigated and resolved operational issues, patient concerns, and safety events.
- Assisted in developing goals, policies, procedures, and strategic initiatives aligned with organizational objectives.
- Compiled and analyzed operational and financial data to identify opportunities for improvement.
- Served as a positive role model and leadership resource for employees throughout the practice.
Clinical Team Leader at WellSpan Interventional Pain Management, Physiatry & Rehabilitation Physiatry (2020-10 – 2021-10)
Provided leadership and clinical support while ensuring operational efficiency, staff competency, patient safety, and regulatory compliance.
- Served as a clinical leader and resource for medical assistants and office staff.
- Coordinated staff training, onboarding, competency validation, and workflow education.
- Oversaw quality control processes, documentation requirements, and clinical compliance activities.
- Managed clinical supply ordering and inventory processes.
- Monitored clinical workflows and identified opportunities to improve efficiency and patient throughput.
- Assisted leadership with staffing plans, scheduling adjustments, payroll support, and personnel matters.
- Supported patient safety initiatives through event reporting, quality monitoring, and process improvement activities.
- Acted as a liaison between frontline staff and leadership to facilitate communication and operational effectiveness.
- Assisted with performance evaluations and employee development initiatives.
- Promoted a culture of teamwork, accountability, and patient-centered care.
