Brittany Kruggel

Asante Provider Family Med Customer Service - Asante Health Systems - Medford, OR

(2017-03 - 2018-03)

Coordinated multi-clinic scheduling, referrals, prescription refills, and patient inquiries across Family Medicine, Oncology, ENT, and Surgery

HB Billing Representative - Asante Health Systems - Medford, OR

(2018-03 - 2025-04)

Processed and resolved commercial insurance claims, billing edits, payer rejections, and denials for hospital facility billing
Handled high-volume patient billing inquiries, delivering accurate insurance explanations and solutions
Identified payer trends and escalations, proposing workflow improvements to increase billing efficiency

Appeals Specialist - Asante Health Systems - Medford, OR

(2025-04 - 2026-05)

Promoted to Appeals specialist. Easily transitions between Appeals and billing.

Managed multi-level billing appeals and denial research for three hospitals across all commercial and Medicare payors
Reduced claim rejections by editing and rebilling claims proactively based on payer trend analysis
Assisted in onboarding and training new HB billing and appeals staff

Technical Appeal Writer/Appeal Follow-up - Asante Health Systems - Medford, OR

(2025-04 - 2026-05)

Write and route technical appeals for three-hospital system across all payors, managing audit triage and follow-up
Review and resolve denials involving billing errors, missing authorizations, and coding issues, directing to appropriate departments
Log and track all appeal correspondence in Epic; process corrected claims, split claims, and readmission rebills

Sales / Floor Manager - Sprint Cellular

(2007 - 2012)

Sold cellular products and plans, promoted to Floor Manager within 2 years at Sprint Cellular (2007–2012)

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