Anesthesia Coordinator at 6 Location Multi-State Pediatric Dental Office (2018-04 – Present)
Dedicated anesthesia coordinator for a multi-location pediatric dental office, serving 6 offices and 7+ providers throughout North and South Carolina
- Schedules and manages an average of 100 surgical cases per month independently
- Through direct oversight and strategic scheduling, increased the production of the hospital and general anesthesia department by 60+% from 2020 to 2025
- Responsible for scaling the surgery schedule to accommodate a growing number of patients and providers
- Communicates directly with surgery facilities and hospitals to schedule patients, maintain required records, and fill vacant appointments in a timely manner to ensure maximum occupancy
- Works directly with mobile anesthesiologists to coordinate surgery across each office location and prepare onsite staff for day of surgery
- Reports daily KPIs to track department performance and identify areas for development
- Responsible for professional communications and high level customer service to all patient families during the scheduling process and as their appointment approaches to ensure each patient has a positive experience and is well informed in preparation for surgery
- Well versed in all front office administrator responsibilities and able to serve as relief for Patient Care Coordinators on an as needed basis
Patient Care Coordinator at Sunny Dental (2016 – 2018)
- Managed incoming and outgoing correspondence to all patient families in a professional manner, including patient phone calls and written correspondence
- Delivered a positive first impression to each patient through high volume face to face interaction with patient families offering outstanding customer service to all
- Daily schedule management filling future patient appointments and vacancies ensuring maximum daily production
- Communication to the scheduled provider as needed regarding patient information and scheduling needs
- Prepared new patient charts accurately and with attention to detail
- Performed various office duties outside of daily job description as assigned by office manager
- Collected co-payments and confirmed insurance coverage
Barista at Starbucks (2014 – 2016)
- Greeted customers in a friendly manner to ensure a positive first impression
- Took food and drink orders with high accuracy in a fast paced environment
- Prepared and served food and beverages, often multi-tasking to work as efficiently as possible
- Answered customer questions about menu items
- Routine cleaning responsibilities throughout the day and at the end of each shift ensuring an organized and sanitary work environment
