Front Desk Customer Service Representative at Siegel Select (Present)
Serve as the first point of contact for guests, managing check-in and check-out processes with accuracy and efficiency
- Serve as the first point of contact for guests, managing check-in and check-out processes with accuracy and efficiency
- Handle high-volume phone calls, reservations, and inquiries while maintaining a professional and friendly demeanour
- Maintain accurate guest records, verify information, and update systems in real time
- Process payments, post charges, and resolve billing questions with attention to detail
- Coordinate with housekeeping, maintenance, and management to ensure timely service and issue resolution
- Manage multiple priorities in a fast paced environment while delivering consistent, high-quality customer service
- Handle sensitive guest information with confidentiality and professionalism
- Resolve guest concerns promptly, ensuring a positive experience and strong service recovery
Help Desk Lead at Jacksonville University
Acted as a liaison between end users, internal departments, and IT support, routing service requests appropriately and ensuring timely resolution
- Acted as a liaison between end users, internal departments, and IT support, routing service requests appropriately and ensuring timely resolution
- Translated complex user issues into clear summaries for technical teams, ensuring accurate request handling
- Managed and updated user records in Active Directory and CRM systems, supporting risk controls and access management
- Delivered high-quality written communication to internal stakeholders, ensuring clarity and appropriate tone
- Tracked request metrics and collaborated with departments to maintain consistency across systems
Dispatch / Operations Specialist at The Scarlett Group
Coordinated IT support for over 130 businesses nationwide, acting as the communication bridge between clients and technical teams
- Coordinated IT support for over 130 businesses nationwide, acting as the communication bridge between clients and technical teams
- Assessed and routed tickets to appropriate service tiers (Tech Support, Tier 2, Security), ensuring SLA adherence
- Scheduled on-site support and monitored real-time issues, contributing to team wide operational success
- Composed clear, concise updates for stakeholders to maintain transparency and alignment on request statuses
- Maintained accurate logs and documented processes for accountability and compliance
Administrative & Data Entry Specialist at Intelligent Office
Supported over 100 client companies daily by managing large volumes of data entry, document prep, and communication
- Supported over 100 client companies daily by managing large volumes of data entry, document prep, and communication
- Ensured precision in record keeping, file management, and client correspondence
- Worked independently to meet deadlines and quality benchmarks with minimal supervision
- Maintained confidentiality of sensitive customer and operational data
I.T Operations / Administrative Support at TD Bank Call Center
Supported 250+ onsite employees, routing technical issues through ticketing systems and resolving them within 24 hours
- Supported 250+ onsite employees, routing technical issues through ticketing systems and resolving them within 24 hours
- Communicated effectively with employees at all levels, translating technical language into user-friendly terms
- Documented troubleshooting steps and system updates, contributing to procedural consistency
- Managed sensitive access and equipment setup for new hires, in line with security protocols
I.T Contractor at World Wide Technology, Inc
Prioritised and resolved IT tickets across hardware, software, and networking issues
- Prioritised and resolved IT tickets across hardware, software, and networking issues
- Created and maintained documentation for system repairs, configurations, and best practices
- Ensured security compliance in hardware/software installations and access management
- Tracked and monitored hardware assets, supporting seamless operations across departments
