Brittney Eckert

Accomplished Retail and Food Service Leader with 10 years of management experince. Proven track record of optimizing daily operations, accelerating team productivity, and enforcing strict inventory controls. Adept at mentoring diverse frontline staff to exceed performance and sales targets.

Specialized in high-volume team building, conflict resolution, and standardizing shift workflows. Recognized for driving top-tier customer service metrics while reducing staff turnover through supportive coaching.

Team Lead - Walmart - Fountian Colorado

(2023-02)

• Enforced strict compliance standards regarding company policies, safety regulations, and cash handling procedures across all daily shifts
• Managed department inventory and logistics, utilizing digital inventory software to track stock levels, minimize shrinkage, and optimize product availability
• Resolved complex customer escalations with empathy and efficiency, transforming negative experiences into positive outcomes to maintain high customer satisfaction scores
• Facilitated comprehensive onboarding and training for new hires on customer service standards, safety compliance, and corporate digital tools

Shift leader - Mcdonalds

(2018-01 - 2023-02)

• Managed high-volume shift operations for teams of 10+ employees, coordinating daily tasks to ensure fast, accurate service and adherence to quality standards
• De-escalated and resolved customer complaints in a high-stress, fast-paced environment, consistently maintaining professional service recovery standards
• Monitored operational KPIs including drive-thru times, order accuracy, and labor percentages, implementing quick adjustments to meet shift targets
• Trained and coached frontline staff on service protocols, communication skills, and point-of-sale (POS) systems, accelerating new hire productivity
• Handled financial workflows including cash drawer audits, safe drops, and daily financial reporting with 100% accuracy
• Enforced strict health and safety compliance, executing regular quality control audits to guarantee brand standards and food safety regulations
• Optimized inventory tracking during shifts, logging waste, managing stock levels, and communicating supply needs to the general manager

High school diploma - Mesa Ridge High School (2014-05)