Brittney Keys

Bringing expertise in healthcare customer support with a focus on maintaining HIPAA compliance and ensuring data accuracy. Skilled in managing high-volume communications and coordinating patient care through multi-channel platforms. Adept at remote productivity, leveraging EMR systems for efficient data entry and insurance verification.

HEALTH INFORMATION SPECIALIST (REMOTE) - Datavant - San Francisco, California

(2026-02)

• Handle inbound provider and patient calls to verify health information, gather documentation, and resolve data discrepancies.
• Review, analyze, and confirm accuracy of sensitive medical data across multiple systems.
• Maintain strict HIPAA compliance while updating EMR and internal databases.
• Meet daily production and quality standards in a fast-paced remote environment.

MEDICAL ADMINISTRATIVE ASSISTANT (REMOTE) - Perlman Clinic - San Diego, CA

(2024-04 - 2025-05)

• Managed high-volume patient communication via phone, email, and fax to complete insurance verification and eligibility checks.
• Entered and updated patient demographics, coverage details, and clinical information in EMR with consistent accuracy.
• Coordinated referrals, documentation, and follow-up actions to support patient scheduling and care continuity.

CUSTOMER SERVICE REPRESENTATIVE I (REMOTE) - JVT Advisors - Andover, MA

(2023-10 - 2024-04)

• Handled inbound and outbound calls to verify patient demographics, insurance, and medical record requests.
• Contacted providers and facilities to obtain missing documentation and resolve incomplete records.
• Uploaded and documented verified information while maintaining privacy and compliance standards.

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE - Kelsey-Seybold Clinic - College Station, TX

(2021-08 - 2023-09)

• Supported patient scheduling workflows and communicated appointment details clearly and professionally.
• Verified insurance eligibility and updated patient coverage using EMR and CRM systems.
• Documented all interactions with accuracy in a high-volume call center environment.

HEALTHCARE CLAIMS SUPPORT REPRESENTATIVE (REMOTE) - Concentrix - Cincinnati, OH

(2018-12 - 2021-07)

• Managed inbound calls from members and providers regarding Medicare, Medicaid, and commercial claims.
• Verified benefits, researched discrepancies, and gathered missing documentation to support claim resolution.
• Ensured accurate documentation of all call outcomes and claim updates.

Associate of Applied Science - Medical Office and Billing - Ultimate Medical Academy (2019-02)

High School Diploma - Hearne High School, TX (2011-05)