Brittney Olivas

Hello my name is brittney olivas, I have 8 years of experience in customer service and restaurants. I am very hard working, catch on quick, and have very good people skills. I love being able to help people and traveling.

Bartender – Lake Elsinore Casino and bar (2022-Present)

• Serve drinks and food to the customers with great customer service.
• Work with cash, credit cards, poker chips and make sure the right amount is in the cash register.
• Discussed menu items, and drink specials with the customers and if they have dietary needs and concerns.
• Hosted events
• Establish a good Rapport with my customers and coworkers.
• Communicate with everyone in the restaurant so things run smoothly.

Bartender- Blackhorse Pub and Brewery (2022-2022)

• Help reopen the restaurant after a fire.
• Conducted events to help advertise the reopening of Blackhorse.
• Learned different drink recipes which included making some new ones.
• Performed in a high level in a fast-paced environment

Bartender, Server – Tilted Kilt (2020-2022), Old Chicago (2018-2020), Harbor Trees Beach Club (2019)

• Built customer and employee loyalty by implementing effective operational strategies.
• Promoted and endorsed the company to bring in new business.
• Performed at a high level in a fast-paced environment.
• Multi tasked to give all customers proper service.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Practiced problem solving skills to diffuse situations between customers and/or coworkers.
• Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
• Checked on all tables at appropriate intervals to refill drinks and respond to requests.
• Recorded orders and partnered with team members to serve food and beverages.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Cashier – Kroger (2017-2018)

• Used proper bagging techniques to minimize overuse of bags while preventing damage to customer items.
• Observed customers for suspicious behaviors and signs of theft.
• Provided customers with payment information and processed credit card payments and cash transactions.
• Cash handling policies Credit and debit processing Customer relations
• Practiced efficient and responsible money management.
• Greeted customers with a positive attitude to promote a good shopper experience.

Head Cheer Instructor – Jamz Cheer & Dance (2014-2017)

• Instructed campers ages 10-17 in basic and advanced cheerleading techniques.
• Utilized leadership skills to help campers achieve goals.
• Helped hundreds of campers stay on schedule for practices, meals, team exercises,

Trinity Valley CC – (2014-2016)

Morehead State University – (2016-2018)

Austin Peay State University – (2018-2022)

• Achieved Associates Degree in Liberal Arts

California Phlebotomy School

26413 Jefferson Ave, Murrieta CA 92562 (10/3/22 to 10/18/23