Sales and Customer Service at RUI-Remote (2023-09 – Present)
- Utilized CRM software to track customer interactions, analyze data, and identify opportunities for upselling and cross-selling
- Provided exceptional customer service through prompt responses to inquiries, resolving issues, and processing orders in a timely manner
- Sales, Data Entry, Product knowledge, Customer Service, Conflict resolution
- Developed and implemented effective strategies to drive website traffic and increase conversion rates
- Managed online sales platform, consistently meeting or exceeding monthly sales targets
- Optimized product listings by conducting keyword research and implementing SEO techniques for improved search rankings
- Created visually appealing product images using photo editing software to enhance the overall presentation of online listings
- Conducted market research to stay updated on industry trends, competitor activities, and customer preferences
Patient Care Assistant/Sales at HearingLife-Warner Robins (2020-08 – 2023-11)
- Patient care advisor, set appointments, reschedule and update patient information
- Collaborated with audiologists and physicians to develop personalized treatment plans based on individual patient requirements
- Maintained accurate records of patient consultations, assessments, fittings, adjustments, and follow-up appointments
- Selling Hearing Aids and devices
Enrollment Agent at Disability help group (2018-01 – 2020-01)
- Provided exceptional customer service as a patient ambassador, ensuring a positive experience for all patients and their families
- Assisted patients with check-in procedures, verifying personal information and insurance details accurately and efficiently
- Managed high call volumes in a professional manner, providing assistance over the phone to schedule appointments or answer general inquiries
Customer Service, Telemarketing, Appointment Sitter at AC Media INC (2016-04 – 2018-01)
- Scheduling appointments & Prequalifying Clients
- Upselling equipment packages, Managing accurate information in CRM
- Consistently exceeded monthly sales targets
- Developed and maintained a strong pipeline of leads
- Collaborated with clients to understand their security needs and recommend customized alarm systems
- Conducted thorough site assessments to identify vulnerabilities and propose appropriate security solutions
Marketing Adviser/Sales at Trillium (2015-01 – 2016-02)
- Executed comprehensive market research to identify trends, customer needs, and competitor strategies, contributing to the development of targeted marketing and sales strategies
- Maintained and updated customer databases, ensuring accurate and current information for targeted marketing efforts
- Assisted in the development of sales collateral, including brochures, presentations, and product documentation, to enhance the sales process
- Developed comprehensive marketing strategies for clients, aligning with their business goals and target audience
Sales at Five Star Nissan (2013-03 – 2015-08)
- Built and maintained a strong customer base through exceptional relationship-building skills resulting in repeat business and referrals
- Demonstrated extensive knowledge of automotive products, features, and benefits to effectively communicate value propositions to customers
- Participated in ongoing product training programs to stay updated on the latest industry trends and advancements
- Developed strategic marketing initiatives such as targeted email campaigns and social media promotions to generate new leads
- Negotiated pricing terms with customers while adhering to dealership policies and profit margins guidelines
Sales Representative/Lot Photographer at Five Star Chrysler Dodge Jeep Ram (2011-02 – 2013-02)
- Lot Inventory
- Captured high-quality product images for e-commerce websites, catalogs, and marketing materials
- Maintained an organized workflow by efficiently managing multiple projects simultaneously
- Utilized advanced photography techniques to capture unique and creative shots that exceeded client expectations
- Maintained a comprehensive portfolio showcasing diverse photography styles and subjects
- Increased overall customer satisfaction ratings by implementing proactive communication strategies throughout the buying process
- Collaborated with the service department to address any post-sale issues or concerns, ensuring prompt resolution for customers
