Brock Legrande

Detail-oriented and customer-focused professional with experience in high-volume service environments, customer account management, and administrative support. Skilled in resolving customer issues, processing transactions, maintaining accurate records, and communicating effectively with clients and team members. Proven ability to manage multiple priorities while delivering exceptional service in fast-paced settings.

Customer Service Representative at Planet Fitness (2024-06 – 2026-05)

• Served as the primary point of contact for members, answering questions and resolving account concerns in a fast-paced environment.
• Processed membership registrations, payments, account updates, and other transactions with a high degree of accuracy.
• Maintained and updated customer records using digital systems and POS software.
• Assisted with membership options and promoted additional services to meet customer needs.
• Managed multiple customer requests simultaneously while maintaining professionalism and attention to detail.
• Collaborated with team members and management to quickly resolve customer issues and ensure excellent customer satisfaction.
• Maintained an organized front desk and supported daily business operations.

High School Diploma – Southwest Guilford High School