Bar Manager - Lazy Dog Restaurant & Bar - Las Vegas, NV
(2025-05)
- Lead daily restaurant operations, team deployment, service execution, and performance expectations in a high-volume environment.
- Coach and develop employees on performance, guest experience, safety, accountability, and adherence to established procedures.
- Resolve team and guest concerns in real time, applying sound judgment, conflict resolution, and professional communication.
- Oversee shift deployment and performance expectations to support productivity, service quality, and compliance.
Teaching Assistant, Financial Literacy 111 - University of Nevada, Las Vegas (UNLV) - Las Vegas, NV
(2026-01)
- Support faculty and undergraduate students across multiple course sections through grading, student communication, course administration, and issue resolution.
- Evaluate case studies, quizzes, and written assignments using established rubrics and policies to ensure consistent, objective assessment.
- Deliver individualized coaching and developmental feedback while communicating expectations, deadlines, and course requirements with clarity and professionalism.
- Maintain accurate academic records and handle student concerns with discretion, escalating policy or administrative matters to faculty when appropriate.
General Manager / Corporate Trainer - Denny's Corporate - Las Vegas, NV
(2018-06 - 2025-05)
- Supported operations across 3 locations, directing training and leadership development for 30+ managers to strengthen bench depth and operational consistency.
- Served on the New Restaurant Opening (NRO) team, leading the opening of multiple locations including a new Denny's in Quincy, IL.
- Reduced employee turnover by 25% through onboarding program redesign and stronger early-stage training support.
- Led high-volume restaurant operations, performance coaching, and manager accountability while reinforcing service and operating standards.
- Reduced food waste by 15% and increased promotional sales by 15% through disciplined execution, team engagement, and performance tracking.
Restaurant Operations Specialist - Altametrics - Las Vegas, NV
(2021-07 - 2023-08)
- Led delivery of 10+ enterprise software projects on time and within budget while coordinating cross-functional stakeholders and client priorities.
- Reduced project delays by 20% through stronger tracking, communication, and follow-up systems.
- Increased repeat business by 25% through responsive stakeholder engagement and relationship management.
General Manager - Starbucks Coffee Company - Las Vegas, NV
(2015-12 - 2018-07)
- Led store teams through coaching, performance management, and execution of company standards to strengthen customer experience and operational results.
- Partnered with district leadership to implement strategic action plans and address performance opportunities.
- Used performance data to identify operational gaps, prioritize development needs, and improve team effectiveness.
General Manager of Operations - Panda Express - Effingham, IL
(2012-05 - 2015-12)
- Managed a $3M annual revenue operation with full P&L accountability, overseeing a team of 40 employees including 3 direct-report managers.
- Opened a new Panda Express location in Quincy, IL as part of the company's regional expansion.
- Ranked #2 in the region for People Development and promoted 12 employees into management roles.
- Achieved #1 regional ranking in guest satisfaction and community engagement while building a performance-driven team culture.
- Increased customer participation by 33% year over year through consistent execution and team engagement.
