Clinic Lead at Upperline Health (2024-10 – Present)
Promoted oversight of clinic operations, management of staff, and assurance of high patient care.
- Supervise and train patient care coordinators and other clinic personnel.
- Develop and implement policies to improve efficiency and patient satisfaction.
- Monitor clinic performance and report on key metrics to senior management.
Patient Care Coordinator at Upperline Health (2023-12 – 2024-10)
Managed patient appointments, insurance verifications, and maintained patient records.
- Provided exceptional customer service, answering patient inquiries and assisting with appointment scheduling.
- Ensured smooth office operations and coordinated between patients and medical staff.
Server at Nordstrom (2020-10 – 2023-08)
Promoted through multiple positions: Host to Expo (six months), Expo to Server (one month), Server to Bartender (2 years and 3 months).
- Host: Greet customers and provide appropriate wait times; escort customers to tables, notify the server, and provide place settings if necessary.
- Expo: Check completed orders for accuracy, ensuring special orders have been placed accordingly; deliver orders to the correct table and notify the server that food has been dropped off with the customer.
- Server: Greet customers once seated, maintaining a professional and pleasant demeanor. Take drink orders, then food orders once drinks are delivered; periodically check on food orders and customers.
- Bartender: Maintain a clean environment, Execute drinks in a timely manner, memorize the drink menu with correct measurements, and maintain a professional environment. Make sure the prep is done for the next day and that nothing has expired.
Customer Service Representative at Dominos (2019-11 – 2020-08)
- Greeted customers, processed point of sale transactions, served customer orders and maintained a clean and safe work environment.
