Brooke Knoy

Dedicated and compassionate human services and customer service professional with over seven years of experience supporting students, adult learners, customers, and community programs. Skilled in building positive relationships, responding to individual needs, resolving concerns, coordinating services, and communicating clearly with diverse populations. Experienced in case management, student advising, mentoring, resource coordination, leadership development, and day-to-day customer support.

Graduated with a Bachelor of Arts in Human Services Counseling from East Central University in July 2026 and committed to providing respectful, dependable service that helps people overcome barriers and achieve success.

Instructional Assistant - Kiamichi Technology Centers

(2018-01)

• Provide responsive, individualized academic, personal, and career support while creating a welcoming and service-focused environment.
• Address student questions and concerns, maintain confidential records, and follow through on requests to support educational goals.
• Build positive relationships with students and families through STEP/BEST Camp, offering patient guidance, encouragement, and dependable support.
• Serve as SkillsUSA Advisor, providing professional customer service to students, families, staff, and community partners while developing leadership and career readiness.

Adult Education Support Assistant - Poteau Adult Learning Center

(2021-01 - 2024-12)

• Coordinated virtual HiSET instruction using Zoom and served as a reliable point of contact for adult learners.
• Responded to questions, resolved basic technology issues, and provided courteous scheduling assistance to students and instructors.
• Helped adult learners navigate educational resources with patience, clear communication, and consistent follow-up.

Used Car Sales Manager - Cars on the Move

(2015-01 - 2018-12)

• Managed front-line customer service, inventory, sales documentation, and daily operations in a fast-paced environment.
• Built trust with customers by listening to their needs, explaining options clearly, resolving concerns, and ensuring a positive sales experience.

Bachelor of Arts - Human Services Counseling - East Central University (2026-07)

High School Diploma - Stigler Public Schools