Brooke Maddox

Results-driven customer service professional with experience in high-volume call center and client-facing environments. Proven ability to exceed performance targets, handle complex customer needs, and support team operations. Recognized for strong communication, problem-solving, and leadership potential.

Customer Service Representative at Sunbelt Rentals (2022-11 – 2024-01)

• Managed high-volume inbound calls, efficiently assisting customers with reservations, billing questions, and service needs
• Ranked among top performers for equipment reservations, contributing to revenue growth
• Resolved customer concerns quickly, maintaining strong satisfaction and retention
• Stepped in as acting supervisor during leadership absences, supporting team operations and workflow
• Collaborated in team meetings and coaching sessions to improve service metrics

Office Assistant / Front Desk Support at Ridge Rock Retaining Walls (2020-08 – 2021-07)

• Answered and routed incoming calls while providing professional, friendly service
• Greeted clients and visitors, ensuring a positive front office experience
• Maintained organized filing systems and administrative records for easy retrieval
• Prepared invoices, correspondence, and client documentation
• Coordinated communication between staff, clients, and vendors

Sales Associate / Front Desk Coordinator at Hand & Stone Massage and Facial Spa (2022-07 – 2022-11)

• Managed front desk operations including check-in/out and appointment scheduling
• Delivered personalized customer experiences and exceeded sales KPIs
• Promoted services and memberships, increasing revenue opportunities
• Handled customer concerns and ensured satisfaction

Server at Portofino's Italian Restaurant (2018-01 – 2024-01)

• Delivered high-level customer service in fast-paced, high-volume environments
• Managed multiple priorities while maintaining accuracy and professionalism
• Built strong customer relationships, driving repeat business
• Resolved issues quickly to maintain positive guest experiences

High School Diploma – Nation Ford High School

CNA Certification – York Technical College (2025-01)