Brooke Ripley

Hospitality and customer service professional experienced in private-club, restaurant, fitness, reception, and retail settings. Skilled in front-desk operations, reservations, multi-line phones, POS systems, and issue resolution.

Host | Receptionist | Fitness Desk Attendant at Woodmont Country Club (2025-05 – Present)

• Welcome members and guests, confirm reservations, manage dining room seating and waitlists, and coordinate table flow with service staff.
• Operate a multi-line phone system, schedule reservations and appointments, direct calls, and provide accurate information about club services and events.
• Staff the fitness desk by greeting members, assisting with check-ins, answering questions, and maintaining an organized, welcoming fitness area.
• Monitor the front desk and shared spaces, replenish supplies, and help uphold the club's standards for cleanliness, presentation, and member privacy.
• Respond to member concerns calmly and promptly, resolve routine issues, and involve management when additional support is needed.

Hostess | Server at Clyde's Tower Oaks Lodge (2021-09 – 2024-10)

• Managed in-person and telephone inquiries, reservations, guest requests, and high-volume seating for approximately 300-500 guests per shift.
• Provided attentive table service by taking orders, presenting daily specials, and anticipating guest needs throughout each meal.
• Entered orders and processed cash and credit-card payments accurately through the POS system.
• Maintained detailed knowledge of menu items and answered questions to help guests make informed selections.
• Coordinated with servers, kitchen staff, and managers to keep service running smoothly during busy shifts.
• Addressed guest concerns professionally and escalated complex issues to management when necessary.

Sales Associate at Banner's Hallmark (2015-10 – 2018-05)

• Assisted customers on the sales floor, identified their preferences, and recommended products that met their needs.
• Operated the cash register, processed purchases, and provided friendly service at checkout.
• Answered high-volume phone inquiries about merchandise, pricing, and product availability.
• Promoted customer events, upcoming sales, and marketing-list enrollment while maintaining an organized sales floor.