Brooklin Redwine

Motivated, analytical, and highly adaptable Software Engineering student specializing in Artificial Intelligence at Maestro College, offering a diverse professional background spanning emergency dispatch operations, technical client relations, and independent e-commerce management. Proven track record of high-stakes critical decision-making, meticulous data entry, and calm de-escalation under pressure from two years in 911 public safety communications. Combines hands-on software development competencies in Python, API integration, and automated workflow logic with strong business acumen gained from directing end-to-end e-commerce logistics and fulfillment.

Demonstrates exceptional written communication, structured prompt evaluation, and procedural rigor across all operational tasks.

Owner & E-Commerce Operations Lead at Independent Home-Based Resale (2026-06 – Present)

• Establish, scale, and manage all daily operational facets of an independent digital resale business, successfully balancing entrepreneurial growth with household management and family homeschooling.
• Source, curate, photograph, and catalog consumer inventory across multiple digital e-commerce channels, implementing search-optimized listings that maximize product turnover and profit margins.
• Manage complete order fulfillment cycles including precise packaging, shipping logistics, inventory reconciliation, and tracking updates to ensure on-time delivery standards.
• Deliver high-touch client support by promptly answering pre-sale questions, mediating customer requests, and maintaining exceptional positive buyer ratings.

Emergency Telecommunicator / 911 Dispatcher at Public Safety Communications (2024 – 2026)

• Served as the primary front-line communication link during emergency situations, triaging urgent inbound calls and conducting critical risk assessments in high-pressure, time-sensitive environments.
• Coordinated and dispatched law enforcement, fire, and emergency medical services (EMS) units simultaneously using multi-screen Computer-Aided Dispatch (CAD) consoles and radio networks.
• Maintained strict composure and authoritative calm when speaking with panicked or distressed callers, administering life-safety pre-arrival instructions while extracting crucial incident details.
• Documented detailed, audit-ready chronological call narratives with zero tolerance for error, strictly adhering to local, state, and federal emergency communication protocols.

Customer Service Representative at Wolf River Electric (2023 – 2024)

• Managed inbound communications for prospective and existing electrical customers, addressing complex questions regarding system setups, project timelines, and billing inquiries.
• Acted as a liaison between homeowners, commercial clients, project coordinators, and technical field crews to streamline scheduling and resolve dispatch bottlenecks.
• Utilized CRM software to log customer interactions, track ongoing project milestones, and maintain pristine account documentation.
• De-escalated client concerns and service disruptions with empathy, finding proactive solutions that maintained customer trust and repeat satisfaction.

Bachelor of Science in Software Engineering (Specialization: Artificial Intelligence) – Maestro College (2028)