Passenger Service Agent/VIP Lounge - Worldwide Flight Services - For an International Airline - Newark, NJ
(2024-07)
- Presided over VIP Lounge operations by welcoming high-profile business executives and their families, assisting with inquiries, and resolving issues.
- Provided direct customer service, assisted with amenities and kosher meal choices, and ensured a comfortable lounge environment.
- Embodied the luxury and hospitality of the lounge, providing personalized service and attention to detail. Alerted passengers to proper boarding times and additional information. Focused on guest interaction to ensure a relaxing experience.
- Check-In Assistance: Greeted passengers, verified identification, and assisted with check-in procedures, including issuing boarding passes and luggage tags.
- Special Services: Assisted passengers with special needs, such as unaccompanied minors, passengers with disabilities, or those requiring special accommodation.
Administrative Professional - Professional Contracting Experience - New Jersey - New Jersey
(2008-07)
- Executed meticulous proofreading and editing of documents to uphold accuracy and consistency.
- Leveraged exceptional customer service skills and a welcoming demeanor complemented by strong communication and interpersonal skills.
- Managed the documentation process by creating forms, letters, and official correspondence.
- Authored correspondence, proofread, and refined manuscripts and reports to guarantee precision and uniformity, demonstrating extensive experience in creative writing across various software platforms.
Human Resources - Constantin Control Associates - Jersey City
(2008-01 - 2008-07)
- Full life cycle recruiting for various levels of financial professionals for large financial firms.
- Provided sound recommendations to sales account managers and all candidates.
- Developed and cultivated strong relationships with internal and external recruiting sources.
- Experienced with Max-Hire applicant tracking system.
Human Resources - The Ascher Group - Roseland, NJ
(2004-10 - 2007-12)
Responsible for human resources duties in a pharmaceutical environment in the areas of Medical and Dental benefits, including Vision, Prescription, and Life Insurance.
Supplemental Life
Insurance, STD, LTD, AD&D, Vacation, Sick, Holiday Pay, and Tuition Reimbursement.
Voluntary
Auto/Home Insurance and Long-Term Care, Employee Assistance Program (EAP), COBRA, HIPAA, and Immigration.
New Hire
Orientation, Recruiting, and Termination. Assisted employees with questions, issues, and concerns relating to HR with information and guidance.
- Conducted interviews for open positions and worked directly with hiring managers to clarify job specifications and to write or update job descriptions for all open positions.
- Ensured all newly written job descriptions complied with established guidelines.
- Updated weekly recruiting reports and kept managers and staff informed on new employee start dates.
- Performed reference checks, phone screens, and background checks for new employees.
- Responsible for composing documents such as user manuals, training materials, installation guides, proposals, and reports.
- Created an Emergency Action Plan (EAP) safety and evacuation procedure in compliance with OSHA standards.
Executive Assistant - UBS - Weehawken, NJ
(2004-07 - 2004-09)
Reported to the Senior Vice President and First Vice President in the Employee Relations Learning & Leadership Solutions Department. Interfaced with department executives, senior management, and high-net-worth clientele.
- Answered and screened a high volume of incoming calls and in-person inquiries from clients and colleagues; wrote correspondence; proofread and edited documents to ensure accuracy and consistency.
- Generated confidential reports for senior management, answered confidential employee relations hotline calls, and directed calls accordingly.
- Maintained files, assisted with the onboarding of new employees in the Learning & Leadership Solutions Department, and interacted with senior executives and their staff.
- Provided executive support, including financial management, events/logistics coordination, communication, policy compliance, and problem resolution.
- Assisted managers with special projects such as presentations, analytical spreadsheets, event coordination, staff and branch meetings, and other special projects.
Senior Branch Administrator/HR Administrator/Executive Assistant - Keane Inc. - New York, NY
(1996-07 - 2003-09)
Coordinated corporate special events, conferences, car, travel, dining arrangements, branch meetings, anniversary awards, employee awards, and holiday parties. Responsible for the preparation of quarterly branch meetings, including administrative tasks and presentation assistance. Acted as a liaison between the branch and the corporate office in Boston, Massachusetts. Experienced in dealing with all levels of management.
- Implemented and enforced HR policies to ensure adherence to company standards and regulations.
- Performed generalist activities in the areas of Health & Welfare plans, including Medical, Dental, Vision, Prescription, Life Insurance, and Supplemental Life Insurance. STD, LTD, AD&D, Vacation, Sick, Holiday Pay, and Tuition Reimbursement. Compensation Issues, Voluntary Auto/Home Insurance, Long Term Care, Open Enrollment, and the Employee Assistance Program (EAP).
- Processed Leave of Absence, Immigration, Affirmative Action, Workers' Compensation, Termination, COBRA, HIPAA, Employee Transfers, and Immigration Issues.
- Responsible for leading the annual Open Enrollment process and assisting with enrollment, improvement of the plan, and plan questions.
- Assisted in the recruiting department as a Sourcing Specialist, scheduling interviews and locating candidates for vacant IT positions.
- Posted available IT positions on internal and external job boards.
- Responsible for gathering, analyzing, and composing technical information.
- Successfully translated technical information into clear, readable documents to be used by technical and non-technical personnel.
- Responsible for the administration of the SPRA – Salary, Planning, and Ranking Database for employee compensation and review processing for the upcoming year.
- Attended monthly performance review meetings for the preparation of annual bonuses and promotions.
- Created a training guide for the use of the SPRA – Salary, Planning, and Ranking Database.
- Provided training on this new software for the other Keane Inc. branches.
- Worked with HRMS, payroll, ADP, and the finance department to research problems and resolve employee enrollment and contribution issues.
- Researched and prepared accruals for vacation buyback and recruitment bonuses.
- Acted as an information manager, responsible for all employee records in an Access database.
- Assisted in technical training as a training coordinator, in compliance with employee career goals and client needs.
- Developed, designed, and distributed a technical training guide, calendar, and employee course history.
- Set up in-house CBT and external training classes.
