Senior Mortgage Loan Processor at BRIGHTON BANK / CBM (2026-07 – Present)
Manage residential mortgage loan files through the processing and underwriting lifecycle, ensuring required documentation is complete, accurate, and submitted within established timelines.
- Review borrower documentation for completeness, consistency, and compliance with lender and underwriting requirements.
- Coordinate directly with Loan Officers, borrowers, Underwriters, title companies, insurance agents, and other third parties to obtain outstanding documentation and resolve file issues.
- Monitored loan milestones, outstanding conditions, and deadlines to ensure timely progression of files toward clear-to-close and funding.
- Reviewed and cleared underwriting conditions, including income, assets, insurance, title, occupancy, residency, payoff, HOA, and property-related documentation, ensuring compliance with lender requirements.
- Prepared and communicated clear documentation requests and Letters of Explanation (LOEs) to borrowers, fostering a professional and customer-focused experience.
Senior Mortgage Loan Processor at TEXANA BANK / MVP FUNDING (2024-04 – 2026-07)
Processed residential mortgage loans from processing through underwriting, clear-to-close, closing, and funding.
- Reviewed borrower income, assets, credit, property, title, insurance, and supporting documentation for accuracy and completeness.
- Coordinated with loan officers, borrowers, underwriters, insurance agents, title companies, and third parties to ensure timely satisfaction of underwriting conditions.
- Managed outstanding conditions and documentation requirements to ensure adherence to loan timelines and mitigate processing delays.
- Addressed HOA, homeowners insurance, mortgage clauses, utility documentation, residency, occupancy, payoffs, FHA case transfers, and other property/loan requirements.
- Utilized Encompass, UWM, DocuSign, and other digital systems to manage loan documentation and workflow.
- Guided junior team members on processing procedures, documentation requirements, task organization, and workflow to enhance team efficiency.
Collections Specialist at DISCOVER CARD (2021-05 – 2023-12)
Managed high-volume portfolio of consumer accounts, ensuring accuracy of account information and documentation to support effective collections.
- Communicated directly with customers regarding account status, payment options, balances, and resolution of delinquent accounts.
- Reviewed account histories and financial information to determine appropriate resolution and payment options while following company policies.
- Documented customer interactions and payment arrangements, maintaining compliance and service standards to enhance overall customer experience.
Medical File Assistant at NOVOCUR PAIN CLINIC (2014-07 – 2015-09)
Managed and organized confidential medical records, ensuring accuracy and attention to detail in scanning, indexing, and retrieval.
- Reviewed records for completeness, ensuring documentation remained organized and accessible for efficient retrieval.
- Supported administrative workflow through precise data entry and document management, facilitating timely file preparation.
