System Engineer at Union County School District (2019-08 – Present)
- Provide Technology Support to 2,000 students and 200 teachers.
- Provide logistics for incoming and outgoing technology devices.
- Troubleshoot the school's LAN.
- Use Active Directory to reset passwords.
- Troubleshoot Chromebooks, Google Drive, Windows 11 laptops and desktops.
- Manage $1.2 Million worth of Inventory
- Educate users on Cyber security.
- Troubleshoot hardware and software problems.
- Use PowerSchool for student support
Support specialist at Sunbelt Rentals (2019-05 – 2019-08)
- Use Active Directory to Reset user's password
- Provide Support to Sunbelt's retail store
- Setup email in Outlook client remotely
- Grant end users access to drive and print sharing
Desktop Support at Kershaw County Schools (2012-08 – 2019-08)
- Replace Damage laptop screen, system board, hinge, computer part etc.
- Troubleshoot software and hardware problems
- Distribute technology devices to students
- Install AP (Access Points)
- Setup Network Printers
Computer Technician at Winstream (2011-01 – 2012-01)
- Use Active Directory to reset passwords.
- Grant user access to share folders and files
- Remote install software for employees
NOC Engineer at Time Warner Cable (2008-08 – 2010-07)
- Proactively monitor and manage field network equipment.
- Analyze network data
- Establish Conference Bridge with Management, Network Engineer and other fix agents.
- Responsible for user Remedy to track Network event such as outages, fiber cut and Maintenance.
- Work with Netops, Network Engineers, Field Technician to resolve Telecommunication related issues.
Product Specialist at Time Warner Cable (2006-08 – 2008-08)
- Identify and troubleshoot computer and network communication problem.
- Provide Technical Support for High Speed Data Broadband services.
- Dispatch Technician to the customer's Home or Office.
Technical Support Representative at AT&T (2006-01 – 2006-08)
- Setup and troubleshoot home and office networks
- Manage and assist Tier 1 agents
- Trouble shoot email problems
- Trouble shoot broadband connectivity issue.
Squad Leader at US Army (1996-08 – 2005-08)
- Train on urban warfare
- Repair military Vehicles
- Serve and protect the constitution of the United States
Technical Support Representative at Infoavenue (1999-05 – 2006-08)
- Trouble shoot Internet dial up
- Answer inbound technical calls
- Troubleshoot email issue
- Troubleshoot DSL & Cable connection
