Bryan Miles

Telecommunications and infrastructure professional with 25+ years designing, migrating, and supporting enterprise telephony, network, and cloud systems. Proven ability to execute large-scale zero-downtime transitions from legacy environments to hybrid and cloud platforms while building capability through training, SOPs, and knowledge transfer. Strong track record in secure architectures, vendor coordination, cost optimization, and high-stakes delivery.

Experience managing and training teams in prior roles, with extensive ownership of complex implementations under pressure.

Senior Systems Engineer / Cloud Architect - Gage Technologies - Remote | Waco, TX

(2024)

• Architected multi-cloud support infrastructure (AWS and Azure, fronted by Palo Alto firewalls) establishing monitoring, secure remote access, and operational visibility for enterprise and government Avaya estates.
• Owned planning, installation, migration, and optimization of complex Avaya Cloud and On-Prem systems utilizing Oracle, AudioCodes, Khomp, and Avaya SBCs.
• Designed and deployed intelligent automation workflows (n8n, Skyvern, Python) that added virtual support capacity and filtered thousands of alarms daily.
• Built custom attendant application for Avaya Infinity contact center with Microsoft Teams presence integration (MSAL).

Principal CCaaS / Systems Engineer - Vocalcom - Remote | Arlington, TX

(2020 - 2024)

• Given responsibility for the complete migration of US and Canada production contact-center environments from legacy VMware to multi-AZ AWS; executed design, implementation, testing, and support with zero downtime.
• Designed and implemented the AWS architecture including Fortinet NGFW, WebRTC, Khomp SBCs, STIR/SHAKEN, Global Accelerator, and carrier connections, improving cost, performance, and reliability.
• Introduced infrastructure-as-code practices and supported the transition to the worldwide team after cutover.

IT Manager / Partner - Fire Mountain LLC - Remote | Ariel, WA

(2019 - 2024)

• Designed, deployed, and achieved full state regulatory inspection compliance for complete voice, data, security, and tracking infrastructure in a highly regulated operation.
• Wrote SOPs and trained operational staff to full self-sufficiency so the site no longer required day-to-day support.

Advanced Communications Engineer III - Xeta / PAETEC / Windstream - Remote / Traveling | Little Rock, AR

(2010 - 2019)

• Designed, bid, implemented, and maintained enterprise communications platforms (Avaya, Nortel, ShoreTel, Cisco) while owning critical escalations and root-cause analysis.
• Delivered training programs to customers and their IT staff and developed remote install kits that became company standard.
• Wrote methods of procedure and standard operating procedures and owned high-stakes cutovers, including environments such as Tier 1 trauma centers and city government.

Earlier Roles (Selected Highlights) - Service Communications · United Communications · Miles Communications · GTE/Verizon

• Served as technical escalation point and trainer for field teams and customers; handled installations, presentations, and end-user/admin training.
• At GTE/Verizon owned vendor coordination, schedules, and status reporting alongside technical delivery for high-profile accounts.

Network Engineering - GTE Terrell Education Center (1998 - 2002)