Bryan Upegui

Provide excellent service relations to guests and be attentive to guest needs Clean/turnover tables as quickly and as efficiently as possible Help team members succeed in the workplace

Team member - Darden Restaurants Olive Garden

(2023-01)

• Provide excellent service relations to guests and be attentive to guest needs
• Clean/turnover tables as quickly and as efficiently as possible
• Help team members succeed in the workplace

Front Desk Receptionist - Access Line Transportation

(2020-01)

• Provide excellent communication and customer service skills to clients as a front desk receptionist
• Speak clearly over the phone while assisting with creating reservations
• Assign drivers schedules and settle trips

Bellman - Coral Tree Hospitality Lake Nona Wave Hotel

(2022-01 - 2023-12)

• Welcome guests inside the hotel and assist with luggage
• Unload vehicles and load onto bellman carts
• Assist the front desk with the check-in process
• Provide excellent customer service in-person as well as over the phone
• Take luggage to guests' rooms in a timely and efficient manner

Team member - PDQ – People Dedicated to Quality

(2020-01 - 2022-12)

• Team member welcomed guests in the drive thru as well as the dining room and provided excellent customer service skills with communication and knowledge of menu items
• Handled cash with caution and care

BS - Mathematics, Engineering/Physics Track - University of Central Florida (2027-06)

Bishop Moore Catholic High School (2016-01 - 2020-12)