Desktop Technology Support Specialist at Pace Systems (2023-07 – Present)
- Provided hardware and software support for office personnel
- Managed user profiles and group policies through Active Directory
- Setup and configured hardware for new hires
- Implemented remote software updates for organization wide security systems
Data and Technology Support Specialist at DePaul University, Office of Advancement (2021-11 – 2023-06)
- Provided hardware and software support for office personnel
- Assisted user with password issues and password reset requests
- Setup and configured hardware for new hires
- Managed hardware review for office move equipment procurement
- Researched solutions to office technical issues, also proposed and implemented fixes
- Coordinated transition of large office from offices and individual desk space to open shared collaborative workspace
Gaming Terminal Handler at Lattner Entertainment (Digital slot machine operator) (2021-03 – 2021-11)
- Insured 100% uptime of all digital gaming machines
- Assessed customer needs and collaborated with management to ensure customer satisfaction
- Provided routine maintenance on all gaming machines on a weekly basis
IT Consultant at Brooksource (IT support) (2019-10 – 2019-12)
- Implemented, configured, upgraded, patched, troubleshot, and resolved problems with all office desktops
- Updated and Instructed users with update move from windows 7 to windows 10.
- Supported desktop environment for the entire office after software migration from windows 7 to windows 10
GeekSquad Agent at Best Buy (2019-06 – 2019-12)
- Repaired phones and computers
- Advised customers with troubleshooting devices to solve their issues
- Gathered customer information to intake repairs
Repair technician at Certified Phone Repair (2017-07 – 2017-10)
- Repaired phones and computers
- Gathered customer information to intake repairs
- Made daily counts and performed cash drops when scheduled to open/close
Technical support at Alorica (2017-06 – 2017-09)
- Supported customers with troubleshooting computer and software issues through remote access
- Diagnosed and corrected errors for supported software
- Assisted customers with password issues and password reset requests
Manager of Housing Technology at Rockford Housing Authority (2012-07 – 2012-12)
- Provided hardware and software support for office personnel and housing site computer labs
- Managed hardware and software equipment procurement for office and housing site
- Lead free computer training courses for help creating resumes and general computing for housing residents.
- Created and maintained inventory of all devices in organization
