Property manager - Bender Properties
(2025-01)
Responsible for managing all day-to-day aspects of property operations, including financial performance, leasing, resident satisfaction, maintenance and personnel management. Meet financial targets by driving revenue growth and maintaining effective expense control. Prepare, review and submit accurate budget revision justification in a timely manner.
Maintain a 95% occupancy rate, ensure timely move-ins, and sustain an 80% resident retention rate. Develop & execute marketing strategies to attract new residents and increase traffic. Conducted monthly market surveys and competitive intelligence to stay informed.
Property Management Contractor(temporary) - CKO Real Estate
(2024-01 - 2024-12)
- Trained new property management staff on HUD regulations, Section 8 compliance, and market-rate housing operations, ensuring regulatory adherence and efficient day-to-day operations.
- Assisted in developing and implementing property management policies and procedures to strengthen compliance, operational consistency, and resident service standards.
- Supported the acquisition and implementation of property management software, streamlining rent collection processes and improving financial tracking and reporting accuracy.
Regional Property Manager - Upholding Property Manager
(2022-01 - 2024-12)
- Directed and held accountable for overall performance of assigned portfolio operations across the North and West regions, ensuring operational efficiency, resident satisfaction, and asset performance.
- Monitored, analyzed, and enhanced property financial performance by reviewing budgets, variance reports, and operational trends to drive profitability and cost control.
- Ensured full compliance with company policies, federal and state regulations, and affordable housing program requirements, including LIHTC, HOME, Project-Based Section 8, and other multifamily housing programs.
- Served as a strategic liaison between organizational goals and operational standards, aligning site performance with company expectations and objectives.
- Recruited, hired, trained, and retained site-level staff while promoting ongoing professional development and high-performance standards.
- Supervised Property Managers to ensure timely completion of deadlines, reporting requirements, occupancy goals, and operational initiatives.
- Conducted quarterly property audits to evaluate operational and financial performance, implementing corrective action plans to address deficiencies and improve results.
Property Manager - Holsten Management - Chicago, IL.
(2020-01 - 2022-12)
- Oversaw day-to-day property operations and supervised on-site staff to achieve performance goals, including hiring, training, and performance management.
- Ensured strict compliance with HUD, IHDA, LIHTC, and other regulatory requirements.
- Collaborated closely with property owners, asset managers, and syndicators to maintain compliance standards and operational efficiency.
Regional Property Manager - RDG Property Management - Chicago, IL.
(2012-01 - 2015-12)
- Oversaw and directed day-to-day operations across assigned property portfolios, ensuring operational efficiency and portfolio performance.
- Reviewed weekly market trends and variance reports to maintain properties within operational budgets and targeted expense levels.
- Led weekly cross-functional meetings with Property Management, Pricing, and Asset Management teams to evaluate ready-to-lease units, budget issues, construction permits, change orders, and warranty matters.
Property Manager - East Lake Management - Chicago, IL.
(2006-01 - 2011-12)
- Managed Daily operations for five scattered-site residential properties, overseeing onsite staff and ensuring compliance with company Polices and regulatory requirements.
- Supervised and coordinated the full leasing cycle across multiple housing programs, including HUD, Section 8, Section 42 LIHTC, class 9, and market-rate properties.
- Reviewed and approved all AP/AR invoices, reconciled financial statements, and prepared detailed monthly variance reports to support accurate financial oversight.
Compliance Manager - Waterton Property Management - Justice, IL.
(2002-01 - 2005-12)
- Directed all compliance operations for a newly acquired 938-unit affordable housing community, overseeing LIHTC, Section 8, and market-rate programs at Oaks & Laurels of Willow Hill Apartments.
- Reviewed, audited, and approved all move-in files to verify applicant income eligibility and processed annual/interim recertifications in compliance with federal and state housing regulations.
- Ensured full compliance with regulatory agreements, partnership operating agreements, and program requirements across a 938-unit portfolio.
- Prepared and submitted monthly, quarterly, annual, and ad hoc compliance reports to funding and oversight agencies, including IHDA, HUD, HACC, Section 8 administrators, and tax credit syndicators.
- Responded to Management and Occupancy Reviews (MORs) and desk audit findings by developing and implementing corrective action plans to maintain compliance standards.
- Conducted comprehensive audits of LIHTC, HUD, Section 8, leasing, and tenant files to ensure accuracy, completeness, and regulatory adherence.
Regional Property Manager - Williams Moorhead & Associates - Chicago, IL.
(1993-01 - 2002-12)
- Directed day-to-day operations for South and West Side scattered-site portfolios consisting of project-based Section 8, public housing, senior housing, and market-rate properties.
- Reported directly to the Vice President on market trends, staffing matters, operational performance, and capital improvement initiatives.
- Reviewed monthly financial statements, prepared variance reports, and monitored annual operating budgets to ensure strong fiscal performance and compliance with financial goals.
- Oversaw recruitment, training, performance management, and employee terminations for onsite staff.
- Partnered closely with property managers to support staff training, operational consistency, and professional development initiatives across multiple sites.
