Bryce Lahm

Member Services Representative at HEALTHPARTNERS INSURANCE (2026-02 – 2026-08)

Assisted dozens of callers daily in gathering information about insurance policies, working through claims disputes, and explaining the process of health insurance
Maintained composure during heated calls
Demonstrated adherence to privacy policy by following strict guidelines

Library Assistant at BERNTSEN RESOURCE CENTER, UNIVERSITY OF NORTHWESTERN ST. PAUL (2024-08 – 2025-12)

Promoted academic success by providing customer service to hundreds of students find proper resources, both physical and online
Organized the library according to the Dewey Decimal System
Processed and prepared books for entry into circulation
Kept consistent inventory of the collection

Collections Intern at ANOKA COUNTY HISTORICAL SOCIETY (2025-06 – 2025-08)

Exhibited attention to detail by completing multiple digitization projects, with over 1,000 individual photos scanned and labeled
Assisted in preparing museum space for a new exhibit
Represented the organization at the Anoka County Fair, teaching guests about life in 1920s Minnesota

Summer Events Administrative Assistant/Hospitality Attendant at UNIVERSITY OF NORTHWESTERN ST. PAUL (2023-05 – 2025-08)

Maintained a clean and inviting lodging space for international event guests
Facilitate intercultural communication with guests of diverse ages and nationalities
Allowed for the smooth functioning of other coworkers by regularly completing vital clerical tasks, including actively maintaining an inventory of supplies

Usher at UNIVERSITY OF NORTHWESTERN ST. PAUL (2023-03 – Present)

Warmly welcomed and assisted hundreds of guests in an event hall setting
Coordinated multiple breakout rooms at the Set Apart Conference 2023 and 2024, and maintained a productive atmosphere

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