Relationship Specialist II - NuVision Federal Credit Union
(2024-03 - 2026-04)
- Engaged with members to evaluate financial needs and recommend tailored banking, lending, and financial solutions.
- Utilized CRM systems to document interactions and follow up on member inquiries, ensuring a high level of customer satisfaction.
- Established and maintained various accounts including savings, checking, money market, certificate, IRA, and trust accounts.
- Executed deposits, withdrawals, loan payments, transfers, and cashier's checks while ensuring precision and adherence to compliance protocols.
- Processed and funded consumer loans, encompassing auto loans, closed-end signature loans, VISA credit cards, and Home Equity Lines of Credit (HELOC).
- Recognized opportunities for investment services, insurance products, and mortgage referrals.
- Coordinated client appointment booking requests and schedules, ensuring a smooth and efficient process by maintaining organized records and providing timely updates and follow-ups.
- Performed account maintenance tasks including ownership updates, beneficiary additions, dormant account reactivation, and claims processing for deceased accounts.
- Identified and reported suspicious activities in accordance with credit union policies to mitigate fraud risks.
- Cultivated new business opportunities through proactive member outreach and relationship development.
Financial Services Representative - SafeAmerica Credit Union
(2024-03 - 2025-02)
Now known as Nuvision Credit Union
- Executed deposits, withdrawals, loan payments, wire transfers, cashier's checks, debit card requests, and online banking transactions with efficiency.
- Conducted comprehensive financial needs assessments and proposed suitable banking products and services.
- Educated members on utilizing mobile banking, online banking functionalities, and ATM self-service options effectively.
- Facilitated account openings and cross-sold money market accounts and certificates of deposit successfully.
- Maintained up-to-date knowledge of rate fluctuations, consumer protection regulations, and credit union policies.
- Handled the opening and management of IRA and trust accounts.
Client Service Representative - United Business Bank
(2023-04 - 2023-09)
- Executed deposits, withdrawals, loan payments, wire transfers, and cashier's checks effectively.
- Addressed client inquiries regarding account maintenance and banking services proficiently.
- Assisted with audits, certifications, and ensured compliance with branch activities.
Bank Teller - Wells Fargo Bank
(2020-03 - 2021-05)
- Handled a high volume of banking transactions including deposits, withdrawals, loan payments, and money transfers.
- Informed customers about digital banking tools and self-service banking options.
- Directed clients to banking specialists for additional financial products and services as needed.
Senior Bank Manager - Bank of Maharashtra
(2010 - 2019)
- Secured over 200 corporate salary accounts and 300 new loan accounts, significantly enhancing branch growth.
- Formulated and executed strategies to boost branch deposits and the credit portfolio while achieving business objectives.
- Oversaw comprehensive branch operations, including staff management and operational oversight.
- Addressed customer issues while acting as the Public Relations Officer.
- Approved more than 300 loans across retail, commercial, and project finance sectors following thorough credit evaluations.
- Monitored loan portfolio performance and participated in the recovery process of delinquent loans.
- Conducted financial analyses and credit evaluations for loan applications.
- Guaranteed 100% KYC compliance by verifying client documentation thoroughly.
- Prepared and recommended retail and commercial loan proposals for management approval.
