Disability Services Coordinator - promoted to Claims Advocate - Hill & Ponton, PA - Orlando, FL (Remote)
(2021-01 - 2026-01)
- Attended to incoming and outgoing client calls
- Completed intake questionnaire in SalesForce with disabled veterans to determine if their case is sent to review by our attorneys
- Consistently met and/or exceeded company metrics
- Worked collaboratively with team members and attorneys
- Reviewed client files and index them appropriately
- Received and prepared client statements for the attorneys
- Researched and prepared documentation for medical professionals to review
- Assisted in preparation of disabled veterans' VA claims
Founder/Owner - HandMeUpStyling, LLC - Orlando, FL
(2021-01 - 2023-01)
- Sourcing inventory, listing items online, and shipping out orders
- Bookkeeping to include financial and inventory tracking
- Ensuring positive customer experience and feedback
- Social media marketing on various platforms
Intake and Placement Specialist - promoted to Intake and Placement Supervisor - IMPOWER - Orlando, FL
(2017-01 - 2021-01)
- Worked collaboratively with DC to intake newly removed children into foster care, and seek placement for children currently in foster care
- Provided guidance, support, and leadership to 10 Intake & Placement team members as well as on-call coverage
- Responsible for performance evaluations, reviewing resumes, interviewing potential candidates, hiring and termination decisions
- Monitored children's progress at their placement; identified and problem-solved any placement concerns
- Prepared files for audit, tracked all placement efforts, held staffing meetings, completed monthly tracking and reports
Case Coordinator - promoted to Residential Director - Friends of Children and Families - Orlando, FL
(2015-01 - 2017-01)
- Oversaw 18 foster child residents and 20+ staff in 3 group homes
- Prepared staff schedules, reconciled house budgets, and provided on-call coverage
- Assisted with emergency management and audit preparation to ensure agency was in compliance, assisted with CARF accreditation
- Responsible for performance evaluations, reviewing resumes, interviewing potential candidates, hiring and termination decisions
- Enrolled foster children in school, attended IEP meetings, tracked all medical appointments, administered and tracked client assessments
Recovery Specialist - promoted to Intensive Case Manager - Holcomb Behavioral Health Systems - Easton, PA
(2011-01 - 2014-01)
- Managed a caseload of 30 clients with severe and persistent mental illness
- Taught clients techniques to improve their overall well-being, including budgeting, job seeking, and coping skills
- Completed and tracked quarterly reports, assessments, goal plans, and service plans
- Worked with foster children in a group home setting to ensure overall daily needs were met
Behavioral Technician - Catholic Charities - Phillipsburg, NJ
(2006-01 - 2011-01)
- Worked with foster children in a group home setting to ensure overall daily needs were met
- Handled petty cash, held group meetings, completed daily reports, transported clients as needed
- Dispensed, tracked, and reordered client medications
- Worked closely with company therapist and psychiatrist
