Bryona Jones

Early career professional with a computer science degree and a background in software development looking to utilize information systems skills to move into the tech field. Currently enrolled in a python certification course. Highly adaptable and dedicated to applying my skills to any required tasks. Seeking a role to implement exceptional problem-solving and collaborative skills in a team setting.

Social Media Administrator at Central Church of Christ (2022-09 – Present)

• Garner engagement by promptly posting media for a congregation of about 400 people, on social media weekly.
• Optimize the experience for the church congregation by obtaining feedback on communications and events that best serve a diverse group of needs.
• Engage with diverse members through responding to an average of 5 social media inquiries weekly in a timely manner.
• Collaborate with production team weekly to develop promotional media and materials.
• Develop a spreadsheet to track and deliver various outgoing communications to the congregation.

Customer Care Specialist at Turn2Partners (2022-05 – 2023-08)

• Resolved 50 technical issues daily, by promptly and efficiently providing assistance to customers via phone.
• Upheld confidentiality while operating a virtual loan database.
• Practiced proactive communication by informing callers on payment procedures, account information and other servicing actions.
• Ensured quality customer service by documenting calls to fully convey how callers were assisted.
• Collaborated with colleagues to discuss best practices during call-handling procedures.
• Resolved call inquiries by assisting customers with trouble-shooting measures.

Eye Clinic Volunteer at Baltimore Veterans Administration (2014-06 – 2015-08)

• Scheduled medical appointments for veterans through phone calls and at the triage desk.
• Secured the triage desk and telecommunication systems by monitoring logging and activity.
• Accomplished an average of 30 daily quotas/tasks while addressing veteran inquiries in a timely fashion.
• Greeted visitors and directed them according to their needs.
• Supported veterans with physical assistance throughout the building.

BS in Computer Information Systems – Stevenson University (2021-05)