Social Media Administrator at Central Church of Christ (2022-09 – Present)
- Garner engagement by promptly posting media for a congregation of about 400 people, on social media weekly.
- Optimize the experience for the church congregation by obtaining feedback on communications and events that best serve a diverse group of needs.
- Engage with diverse members through responding to an average of 5 social media inquiries weekly in a timely manner.
- Collaborate with production team weekly to develop promotional media and materials.
- Develop a spreadsheet to track and deliver various outgoing communications to the congregation.
Customer Care Specialist at Turn2Partners (2022-05 – 2023-08)
- Resolved 50 technical issues daily, by promptly and efficiently providing assistance to customers via phone.
- Upheld confidentiality while operating a virtual loan database.
- Practiced proactive communication by informing callers on payment procedures, account information and other servicing actions.
- Ensured quality customer service by documenting calls to fully convey how callers were assisted.
- Collaborated with colleagues to discuss best practices during call-handling procedures.
- Resolved call inquiries by assisting customers with trouble-shooting measures.
Eye Clinic Volunteer at Baltimore Veterans Administration (2014-06 – 2015-08)
- Scheduled medical appointments for veterans through phone calls and at the triage desk.
- Secured the triage desk and telecommunication systems by monitoring logging and activity.
- Accomplished an average of 30 daily quotas/tasks while addressing veteran inquiries in a timely fashion.
- Greeted visitors and directed them according to their needs.
- Supported veterans with physical assistance throughout the building.
