Brytnea Jones

Customer service and scheduling professional with 10+ years of experience supporting customers across call centers, retail, hospitality, and financial services. Skilled in inbound and outbound communication, appointment scheduling, email and chat support, account management, and resolving customer concerns. Known for a professional attitude, strong communication, and the ability to manage high-volume workloads while delivering excellent service.

New Services Scheduler at Moxie Pest Control (2024-07 – Present)

• Manage high-volume inbound and outbound customer communications to schedule new services and address customer needs.
• Provide professional customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience.
• Maintain accurate customer information and appointment details.
• Handle customer questions through phone and email while meeting response-time expectations.
• Use product and service knowledge to provide accurate information and assist customers with scheduling decisions.

Server / Waiter at Cheddar's Scratch Kitchen (2024-04 – 2024-08)

• Delivered attentive customer service in a fast-paced restaurant environment.
• Accurately entered orders, handled multiple tables, and coordinated customer requests.
• Processed payments and maintained a positive guest experience.

Seasonal Customer Service Representative at Willis Towers Watson via Benefits (2023-08 – 2024-01)

• Assisted retirees with health reimbursement accounts and benefit-related questions.
• Provided information regarding funding and reimbursements for eligible medical expenses.
• Guided customers through website navigation and basic technical issues.
• Maintained professionalism and accuracy when handling sensitive customer information.

Crew Member at Freebirds World Burrito (2023-01 – 2023-06)

• Prepared customer orders and provided friendly, efficient service.
• Operated the cash register and handled transactions accurately.
• Maintained cleanliness and supported daily restaurant operations.
• Promoted limited-time offers and assisted customers with menu questions.

Email Customer Service Representative at Chewy (2021-07 – 2023-05)

• Provided customer support through email, inbound calls, and outbound calls.
• Assisted customers with orders, account questions, refunds, and exchanges.
• Processed customer transactions and maintained accurate account information.
• Documented customer complaints and worked to resolve issues efficiently.
• Delivered professional, empathetic service while managing multiple customer needs.

Credit Card Processor at Genpact (2020-12 – 2021-05)

• Assisted Goldman Sachs customers with Apple Card applications and account questions.
• Provided accurate information regarding credit card services and account management.
• Handled customer information and processed applications according to company procedures.

Customer Service Representative / Call Center at CornerStone Staffing (2020-01 – 2020-12)

• Provided customer support for AT&T; services through phone-based communication.
• Assisted customers with service questions and general account information.
• Maintained a professional and positive attitude while resolving customer concerns.

Account Service Representative at RGS Financial (2019-03 – 2019-12)

• Handled inbound and outbound calls regarding delinquent loan accounts.
• Processed payments and assisted customers with payment method updates.
• Managed customer credit and debit card information securely.
• Provided account information and worked with customers to resolve payment-related concerns.

Customer Service Representative at PLS Financial Services (2018-02 – 2019-03)

• Provided customer service while processing check cashing, money orders, and wire transfers.
• Handled cash and financial transactions accurately.
• Assisted customers with account and service questions.
• Maintained a clean, organized, and welcoming store environment.

Target Team Member — Fulfillment at Target (2017-11 – 2018-02)

• Fulfilled customer orders by locating merchandise and verifying product details.
• Prepared orders for processing and maintained accuracy in a fast-paced environment.
• Assisted with inventory and general store operations.

Cashier at Family Dollar (2017-03 – 2017-11)

• Assisted customers with checkout, cash handling, and transactions.
• Processed exchanges and provided general customer assistance.
• Supported stocking, cleaning, and daily store operations.

High School Diploma – Garland High School (2015-06)