New Services Scheduler at Moxie Pest Control (2024-07 – Present)
- Manage high-volume inbound and outbound customer communications to schedule new services and address customer needs.
- Provide professional customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience.
- Maintain accurate customer information and appointment details.
- Handle customer questions through phone and email while meeting response-time expectations.
- Use product and service knowledge to provide accurate information and assist customers with scheduling decisions.
Server / Waiter at Cheddar's Scratch Kitchen (2024-04 – 2024-08)
- Delivered attentive customer service in a fast-paced restaurant environment.
- Accurately entered orders, handled multiple tables, and coordinated customer requests.
- Processed payments and maintained a positive guest experience.
Seasonal Customer Service Representative at Willis Towers Watson via Benefits (2023-08 – 2024-01)
- Assisted retirees with health reimbursement accounts and benefit-related questions.
- Provided information regarding funding and reimbursements for eligible medical expenses.
- Guided customers through website navigation and basic technical issues.
- Maintained professionalism and accuracy when handling sensitive customer information.
Crew Member at Freebirds World Burrito (2023-01 – 2023-06)
- Prepared customer orders and provided friendly, efficient service.
- Operated the cash register and handled transactions accurately.
- Maintained cleanliness and supported daily restaurant operations.
- Promoted limited-time offers and assisted customers with menu questions.
Email Customer Service Representative at Chewy (2021-07 – 2023-05)
- Provided customer support through email, inbound calls, and outbound calls.
- Assisted customers with orders, account questions, refunds, and exchanges.
- Processed customer transactions and maintained accurate account information.
- Documented customer complaints and worked to resolve issues efficiently.
- Delivered professional, empathetic service while managing multiple customer needs.
Credit Card Processor at Genpact (2020-12 – 2021-05)
- Assisted Goldman Sachs customers with Apple Card applications and account questions.
- Provided accurate information regarding credit card services and account management.
- Handled customer information and processed applications according to company procedures.
Customer Service Representative / Call Center at CornerStone Staffing (2020-01 – 2020-12)
- Provided customer support for AT&T; services through phone-based communication.
- Assisted customers with service questions and general account information.
- Maintained a professional and positive attitude while resolving customer concerns.
Account Service Representative at RGS Financial (2019-03 – 2019-12)
- Handled inbound and outbound calls regarding delinquent loan accounts.
- Processed payments and assisted customers with payment method updates.
- Managed customer credit and debit card information securely.
- Provided account information and worked with customers to resolve payment-related concerns.
Customer Service Representative at PLS Financial Services (2018-02 – 2019-03)
- Provided customer service while processing check cashing, money orders, and wire transfers.
- Handled cash and financial transactions accurately.
- Assisted customers with account and service questions.
- Maintained a clean, organized, and welcoming store environment.
Target Team Member — Fulfillment at Target (2017-11 – 2018-02)
- Fulfilled customer orders by locating merchandise and verifying product details.
- Prepared orders for processing and maintained accuracy in a fast-paced environment.
- Assisted with inventory and general store operations.
Cashier at Family Dollar (2017-03 – 2017-11)
- Assisted customers with checkout, cash handling, and transactions.
- Processed exchanges and provided general customer assistance.
- Supported stocking, cleaning, and daily store operations.
