Program & Operations Manager - The Advanced Leadership Initiative
- Responsible for improving business development pipeline, including new system selection and implementation, accompanying training & support for staff adoption, and compliance checks
- Overseeing financial forecasting, including cash flow & unrestricted asset scenario projections
- Grant and contract management, including compliance, reporting, and financial management, with focus on grants and contracts received
- Responsibility for improving project management, information management, information technology, and related systems; including accompanying training and support for staff adoption
- Overseeing preparation of regular financial reports for board and programmatic leadership
Office Manager - Law Offices of Joseph A. Ledwidge - Queens, NY
(2018-01 - 2019-10)
- Created and set up client billing payments, utilized quick books for smooth flow of finances
- Completed payments and expense processes by receiving, verifying and reconciling invoices
- Maintained office efficiency by planning, procuring and implementing office systems
- Accurately entered client data into company-based software program
- Prepared mailings handled high call volumes and organized client correspondence
- Drafted various legal documents, including contracts, affidavits and motions
- Assisted with legal research, utilizing resources like LexisNexis and Westlaw extensively
Part-Time Receptionist - Elmcroft - Pittsburgh, PA
(2014-08 - 2017-09)
- Demonstrated proficiencies in phone and front-desk reception with high volume
- Calmed upset/angry customers and rapidly solved problems to rebuilt client trust
- Handled all outgoing correspondence and scheduled appointments for residents
Data Consultant - Mobile Telecommunication Network - Kigali, Rwanda
(2009-08 - 2011-12)
- Responded to telephone inquiries, provided quality service to customers and associates
- Resolved open invoices and billing discrepancies with clients and sold products
- Coordinated meetings with clients to ensure accounts compliance paying terms
- Built and maintained enduring customer relationships to boost sales and generate repeat business
