Bushra Ahmad

Dedicated pharmacy and healthcare professional with a Pharm.D. degree, active CPhT certification, and extensive experience in specialty pharmacy operations, patient support supervision, and team leadership. Proven ability to lead high-performing teams in fast-paced healthcare environments, ensuring patients receive accurate and timely medication support while driving workflow improvements and staff development. Combines deep pharmaceutical knowledge with hands-on supervisory experience managing both on-site and remote teams, a strong commitment to patient safety, and a continuous improvement mindset that elevates team performance and patient outcomes.

Patient Care Coordinator Lead - Orsini Healthcare - Specialty Pharmacy | Patient Support Center

(2024-06 - 2025-07)

Supervised a team of Patient Care Coordinators in a specialty pharmacy call center environment, ensuring patients received accurate, timely medication support and exceptional service across complex specialty drug therapies.

• Led staff development initiatives including onboarding, ongoing coaching, and performance feedback to build a high-performing, knowledgeable patient support team.
• Monitored team performance metrics and call center quality standards, identifying workflow gaps and implementing corrective processes to improve patient outcomes and operational efficiency.
• Served as primary point of escalation for complex patient cases, collaborating with clinical, pharmacy, and operations teams to resolve barriers and ensure continuity of care.
• Maintained compliance with specialty pharmacy regulatory requirements, ensuring all patient interactions, documentation, and care coordination activities met established quality standards.
• Built and maintained strong relationships with patients, caregivers, and clinical partners, coordinating schedules and ensuring seamless specialty pharmacy service delivery.

Quality In-Line Manager | Quality Line Manager - RNA Corporation - Full-Time, Onsite | Manufacturing Environment

(2025-08)

• Lead and supervise a team of quality inspectors and production staff, managing daily assignments, conducting performance evaluations, and delivering weekly training sessions to drive team excellence.
• Analyze quality performance data, identify workflow inefficiencies, and implement process improvements to enhance team productivity and operational outcomes.
• Prepare and present weekly metrics reports to leadership, communicating performance trends and corrective actions clearly and concisely.
• Foster a culture of accountability, accuracy, and continuous improvement across the team.

Senior Certified Pharmacy Technician - Jewel Osco Pharmacy

(2016-06 - 2024-12)

Applied comprehensive pharmaceutical knowledge across nearly nine years in a high-volume retail pharmacy, ensuring medication accuracy, patient safety, and regulatory compliance at all times.

• Served as a go-to resource for patients and pharmacy staff on medication questions, ensuring clear, accurate communication and a positive patient experience.
• Monitored prescription KPIs, inventory controls, and quality metrics in collaboration with the Pharmacy Manager, maintaining consistent compliance with pharmacy regulations and USP standards.
• Trained and mentored pharmacy staff on dispensing procedures, quality protocols, and compliance requirements.

Hospital Pharmacist (Clinical Training) - Abbasi Shaheed Hospital

(2015-01 - 2015-12)

Completed 200 hours of clinical pharmacy training with direct patient interaction, medication therapy management, and collaboration with multidisciplinary clinical teams in a hospital setting.

Doctor of Pharmacy - Pharmacy - Jinnah University for Women (2010 - 2014)